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Server
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Full Time | Sports & Recreation 5 Months Ago
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MOUNT VERNON COUNTRY CLUB INC is Hiring a Server Near Alexandria, VA

Description

JOB DESCRIPTION

Title: Server/Waitstaff

Reports To: Food & Beverage Director, Food & Beverage Manager & General Manager

Directly Manages/Supervises: None

Date Updated: January 2022

Job Overview:

Responsible for serving all food and beverage items requested by membership and their guests while presenting a professional, knowledgeable, respectful, and courteous demeanor. Ability to understand and communicate food and beverage selections, work well as a team, adhere to club’s standards of service, maintain a professional appearance, a clean work environment, as well as always displaying a positive and friendly attitude. Also responsible for setting up and breaking down banquets as necessary.

Duties & Responsibilities (Include but are not limited to):

  • Arrive to work on time and ready to work. You should be in your station ready to at your scheduled in time. That means, you should arrive to work early to ensure you’re ready to go.
  • Always come to work with a neat and clean appearance. Ensure that you are wearing all required parts of your uniform as pictured in the uniform/hygiene section.
  • Attend pre-shift meetings as requested by the Food and Beverage Service Manager or Food and Beverage Director.
  • If there is not a pre-shift meeting, refer to the pre-shift book which lives in the host stand. This will provide information about features, 86’d items, events, covers, golfers, or any other necessary information that the team needs to be aware of. You will need to check the book every day at the beginning of your shift. You should also always check after you been off, to ensure you’re up to date on any information you may have missed.
  • Attend any scheduled shifts, required trainings or mandatory meetings as specified by your department head(s).
  • If you are unable to make a shift, training or meeting you will need to speak directly to your department head or other specified member of the management team.
  • Ensure that all newly seated patrons receive immediate attention and that their orders are taken promptly and courteously. Ensure that patrons are not ignored at any time during their dining experience.
  • If there are members waiting to be sat, help the host team and offer to seat them. Make sure you follow the proper seating order.
  • Sharking of tables will not be tolerated.
  • Must be able to maintain a 4-5 table station as assigned by your management team.
  • Ensure that workstations are properly restocked at the end of every shift with a close to open mentality. When closing the restaurant, it should be done so, that the opening team only must do a minimal amount to the get the restaurant ready to open. The AM team should do the same when turning the restaurant over to the PM team.
  • Greet all arriving patrons in assigned station in a timely manner, making them feel welcome and at ease.
  • Maintain responsibility for all tables in your station at any time.
  • Be knowledgeable and confident about all products, food and beverage offered. Be able to sell or upsell effectively and efficiently. 
  • Confidently be able to ID any member/guest that appears under the age of 30.
  • Participate in the continuous cleaning and upkeep of the restaurant and BOH.
  • Serve only food and beverage items that meet outlined specifications and standards.
  • Verify the accuracy of any check rung into the POS both before sending to the kitchen and presenting to members.
  • Make sure you are adhering to MVCC timing standards during service.
  • Advise supervisor(s) of any member complaints so they can be rectified immediately. Never let a member leave without attempting to resolve an issue. While our members pay to be here, they also have a decision on whether to dine with us or not. It is always easier to handle a situation in real time, then over the phone and/or after the fact.
  • Responsible for all table maintenance including initiating swarm clears or clearing solo when appropriate. Clearing of plates is the server’s responsibility not, the busser. They can assist but again, this is not their main responsibility.

Competencies

  • Customer/ Client Focus
  • Consistent Ethical Conduct
  • Initiative
  • Thoroughness

Work Environment

This position operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including but not limited to, cuts, slips, trips, falls, and burns. Frequent hand washing is required. May work near toxic/caustic chemicals and with fumes or airborne particles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires long hours of standing, walking, bending, kneeling, stooping, and crouching. The position may require carrying trays of food and/or beverage, as well as the occasional lifting of products weighing up to 50 pounds.

Position Type and Expected Hours of Work

This position regularly requires long hours as well as on weekends.

Required Education and Experience

  • Prior server experience of at least one year or more. Preferably in fine dining.
  • Experience and Knowledge of beers, spirits, and wine as well as steps of service.
  • Must be of legal age according to the state regulations to serve alcohol.
  • Highschool diploma preferred, and previous work-related skills, knowledge or experience is required.
  • Must be able to understand, read and write English.

Additional Eligibility Qualifications

  • Legal status to work in the United States is required

AAP/EEO Statement

Mount Vernon Country Club provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By signing this document, you agree to the requirements listed in this job description. Failure to adhere to the above rules and regulations may lead to disciplinary action up to and including termination.

Signatures:

Employee (Print & Sign)

_________________________________________________________________________

_________________________________________________________________________

Dept. Head _________________________________________________________________________

Date ________________________________________________

*** Signed copy will be placed in your employee file

Job Summary

JOB TYPE

Full Time

INDUSTRY

Sports & Recreation

SALARY

$30k-51k (estimate)

POST DATE

10/17/2022

EXPIRATION DATE

04/16/2023

WEBSITE

mountvernoncc.com

HEADQUARTERS

GOLDEN, CO

SIZE

50 - 100

FOUNDED

1923

TYPE

Private

CEO

PETER CLAMPITT

REVENUE

<$5M

INDUSTRY

Sports & Recreation

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