Summary

Responsibilities

• Work as a true partner with the managing partner lawyers for the department, as well as your peers and fellow associates, to carry out the firm's vision and future
• Effectively plan to provide a framework for the development of the business, including business goals, marketing, service, product, customer satisfaction, and team management and development 
• Monitor and evaluate financial performance relative to budget goals and objectives
• Maintain a clear understanding of business needs, and by working closely with Marketing, utilize effective resources to raise litigation awareness and generate valuable leads for the department
• Ensure that the value our firms delivers to our clients matches their needs effectively and that we reach and maintain desirable client satisfaction scores within your assigned area
• Guarantee the team is fully equipped to achieve their targets by ensuring they have necessary vision, training, technology, and support
• Identify staff and skills requirements; Working closely with recruiting, forecast and plan staffing needs to match business demand
• Implement all procedures for operations, call center finance, human resources, client satisfaction, training, and product
• Provide appropriate leadership to promote positive employee morale and performance culture, in accordance with the firm's culture and vision
• Report and communicate department goals and progress to appropriate stakeholders

#LI-CB1