Summary

We’re looking for an Enablement Manager to join our Personal Injury Operations team!

This role aids management in providing training and productivity for our case staff in the region. Successful candidates will be responsible for areas including, but not limited to, the following:

Responsibilities

• Monitor and enforce compliance of case staff while promoting a positive work environment
• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
• Facilitate case staff training with internal Learning and Development team
• Guide case staff to negotiate claims proactively and aggressively to settlement
• Contribute to team strategic initiatives and help build shared standards and processes
• Communicate firm goals and vision to staff
• Establish, enable, and execute additional processes for auditing performance
• Build relationships with case staff and attorneys in the region

Qualification

• Bachelor’s degree in business administration or related field or equivalent work experience
• 2 years of paralegal or litigation experience in the personal injury industry
• Exceptional leadership, time management, facilitation, and organizational skills
• Working knowledge of change management principles and performance evaluation processes
• Ability to work both independently and in a group setting
• Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

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