What are the responsibilities and job description for the Coordinator, Employee Experience position at Monumental Sports & Entertainment?
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.
In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.
In addition to Capital One Arena – a venue which hosts 3M visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000 live event venue on George Mason University’s campus).
In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen Bar.
MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
- You will provide first-class customer service and value for our fans.
- You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
- You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
- You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
- You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
- You will innovate. We are nimble and first to market. We are not averse to risk.
- You will have fun. We are in the business of happiness.
Position Overview: The Coordinator, Employee Experience is responsible for creating, implementing, and continuously improving the employee experience for Capital One Arena team members. This role will exemplify the highest levels of CREATE culture and be the champion of the day-to-day employee experience. A successful Coordinator will listen and learn from team members and advocate on their behalf.
Are you performance driven and passionate about delivering creative results while maintaining the highest standards of service? We'd love to hear from you!
Responsibilities:
- Embody and live the core values of the CREATE (Connect, Recognize, Engage, Anticipate, Thank, Enjoy) Program each day.
- Deliver a hospitality experience to our team members that is on par to that which our guests receive.
- Develop and implement strategies that demonstrate that each individual team member matters and are valued by the organization.
- Serve as the leader of the CREATE team.
- Oversee the committee to run the program implementing new ideas for both full-time and part-time staff.
- Build and maintain monthly CREATE newsletter.
- Continue to develop and enhance the rewards and digital recognition program for team members.
- Compile and track department purchases.
- Assist with creating, planning, and driving employee appreciation events for team members.
- Manage tenure awards program.
- Collaborate with arena departments to transform the team member areas (Locker Rooms, Break Rooms, Memories Level) into welcoming and inspiring environments.
- Greet and assist team members during employee check-in, ensuring an exciting and seamless arrival process.
- Read all guest survey feedback to identify and recognize staff CREATE moments.
- Research and drive innovation in the employee experience space in order to push Capital One Arena to the industry best.
- Other duties as assigned.
Minimum Qualifications:
- Bachelor’s degree or equivalent experience.
- 1 years of hospitality or service industry experience.
- Strong proficiency in MS Office, including Word, Outlook, PowerPoint and Excel. Graphic design experience is a plus.
- Ability to optimally balance and prioritize a diverse workload to complete projects in a timely manner.
- Strong organizational skills and attention to detail.
- Excellent interpersonal, written, and verbal communication skills.
- Flexibility to work evenings, weekends, and holidays as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
