About our Company:

Monroe Tractor is on a mission to keep you working. We challenge ourselves to “Solve Problems”, “Embrace Teamwork”, “Work Hard”, and “Always do what’s right”.

Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business, and we’re WBE-certified. With 14 locations throughout New York State and New England, we’re growing and are looking for motivated people to join our team!

Job Summary
The IT Manager’s role is to ensure a streamlined operation of the IT Department in alignment with Monroe Tractor’s business objectives. The IT Manager will plan, coordinate, direct, and design IT related activities of the company, as well as provide direction and support for daily operational activities of the IT department. The IT Manager will work closely with Monroe Tractor management as well as outside resources to identify, recommend, develop, implement, and support cost effective technology solutions for all aspects of the company. The IT Manager must be committed to the success of the business.

Essential Functions:

• Lead, develop and support the IT Department operational & strategic planning

• Maintain and manage all MT helpdesk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service as well as to prevent future problems.

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PC’s, laptops, operating systems, hardware, software, and peripherals.

• Oversee the provision of all end-user services and needs as they relate to IT systems, including helpdesk and technical support services. The IT Manager should always strive to provide help and timely support to all associates.

• The IT Manager will provide satisfaction to all associates through the implementation of set standards and to ensure courteous, timely and effective resolution of all associate issues.

• Work to define business and systems requirements for new technology implementations.

• Manage all mobile devices and wireless activity through Verizon, including wireless phones, smartphone, and broadband devices. Maximize costs and effectiveness of plan.

• Manage and maintain corporate phone, email, and security systems.

• Support all company authorized software other than specific business applications within PFW Dealer Business System.

• Maintain remote access for WLAN using VPN

• Manage, schedule, and perform all system backups and data recoveries in conjunction with outsourcing agreements.

Job Skills & Requirements:

• Clear and concise written and oral communication skills
• Exceptional interpersonal skills, with a focus on listening and questioning
• Strong understanding of the goals and objectives relative to IT
• Strong documentation skills
• Proven analytical and problem-solving skills
• Keen attention to detail
• Organized
• Ability to present ideas and communicate in a user-friendly manner and in a non-technical language to non-technical staff and associates.
• Enjoy working in a team oriented, collaborative environment
• Ability to prioritize and execute tasks in a high-pressure environment
• Exceptional customer service focus (every associate is your customer)
• Ability to absorb and retain information quickly and accurately
• Ability to research issues and problems when needed
• Bachelor’s degree in the field of computer science, information sciences or related field with at 3 years of related work experience
• Demonstrated progressive experience within a technical support team
• Strong technical knowledge of network and PC operating systems, protocols and standards including Windows Servers, Active Directory, Windows XP, Remote Desktop, Microsoft Office, TCP/IP, DNS, DHCP, VPN, FTP, SQL, Unix and Linux.

Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer Employee Contributions)
• Accident & Specified Disease Insurance
• Life, Long and Short Term Disability Insurances
• 401K Plan Match
• Competitive compensation
• Generous Paid Time Off Policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.