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Application Support Analyst
$80k-112k (estimate)
Full Time 5 Months Ago
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Monex USA (formerly Tempus, Inc) is Hiring an Application Support Analyst Near Washington, DC

Job Title: Application Support Analyst

Location: Washington, D.C.; Hybrid

Status: Full-time; Exempt

Reports to: Chief Technology Officer

Direct Reports: N/A

Typical Work Hours: 8:30 a.m. to 5:00 p.m. Monday to Friday

Since 1999, Monex USA has provided corporate clients with the best foreign exchange (FX) and international payment solutions in the industry. Monex USA guides thousands of clients, from a broad spectrum of industry sectors, through the intricacies of the currency markets. Our unique market insight is widely recognized in main-line business media such as The Wall Street Journal, Reuters, Bloomberg, and CNBC. 

Monex USA is looking for a bright, skilled and highly motivated Application Support Analyst to provide management and administration to in-house and customer facing software applications. Candidates should be a forward-thinking, troubleshooting wizard who stops at nothing to provide the best customer service. Our internal and external product users will depend on this individual for technical assistance to include triaging defects, identifying product solutions for evolving needs, and product training and documentation. The right candidate must possess excellent problem solving and troubleshooting skills. 

This role supports our internal and external software application users by resolving application-specific issues in a timely manner. This requires gathering enough detail from the reporter to analyze and diagnose a root cause or escalate to a higher tier within the application support team. Once complete this candidate communicates the issue and root cause to all necessary internal and external application users. They work with Product and Engineering in an agile fashion through the resolution of each issue, at which point they are responsible for closing the loop with all affected parties. 

Responsibilities

  • Work closely with Sales, Operations, Dealing, Compliance and Marketing teams to efficiently apply software solutions to increase business effectiveness 
  • Communicate with application users to collect the details necessary to analyze/validate and/or debug issues 
  • Create detailed write-ups and analysis of potential issues for the development team and product owner when tickets are escalated to the development team 
  • Provide first-lineprofessional support to facilitate front-end application administration and operations tasks, such as: provisioning users,deactivating accounts, configuring groups, and running reports 
  • Use technical documentation to independentlyresolve known issues
  • Assist with defect debugging and final root cause diagnosis
  • Produce technical defect documentation for Engineering
  • Become a SME (subject matter expert) on product functionality and workflows
  • Assure technical support problem resolution through cooperative relationship with internal departments and vendors
  • Create, develop, and oversee processes, protocols, and procedures for managing applications 
  • Execute testing of bug fixes, enhancements 
  • Introduce new concepts/features and train employees on all aspects of system 
  • Implements system changes and administers access to system and information using approved information technology policies, standards, and guidelines 

Required Qualifications

  • 4- year college degree 
  • Experience troubleshooting and managing highly complex internal and external corporate applications 
  • Highly motivated team player with excellent analytical, written, and verbal communication skills 
  • Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines
  • Timeliness and understanding of urgency 
  • Superior prioritization skills with experience managing competing demands 
  • Experience maintaining accurate documentation of functional and operational processes 

Preferred Qualifications

  • Experience with Jira or similar Issue and Project Tracking Software 
  • Experience with MS Office applications, Confluence and otherdocumentation tools for maintenance plans, reports, and/or procedures 
  • Business or Business Administration 
  • IT or Computer Science 
  • Experience in core banking or payments 

Key Interfaces

  • All Monex USA staff 
  • Department Vendors 
  • Clients 

Compensation

Salary is commensurate with experience. The annual salary range starts at $80,000 with a 10% annual bonus.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long Term Disability
  • Short Term Disability
  • AD&D insurance
  • Commuter Benefits
  • 401K & Roth
  • 16 days of PTO
  • Pet Insurance

Hiring Process

The application consists of a resume. There will be 3 rounds of interviews: two phone interviews and one in-person round. Applications will be considered on a rolling basis. Offers are contingent on proof of COVID-19 vaccination and passing a background check.

MonexUSA Inc. is an Equal Opportunity Employer. Diversity is valued and the company will not tolerate any form of discrimination or harassment.

Job Summary

JOB TYPE

Full Time

SALARY

$80k-112k (estimate)

POST DATE

10/02/2022

EXPIRATION DATE

12/29/2022

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The job skills required for Application Support Analyst include Application Support, Troubleshooting, Analysis, Problem Solving, Technical Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.

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If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Application Support Analyst job description and responsibilities

Application support analysts respond to application support requests for smartphone or computer applications.

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Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.

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They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.

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Application support analysts provide customer service to users of applications on smartphones and computers.

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These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.

02/15/2022: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Application Support Analyst jobs

Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.

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Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.

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Application support analysts need both technical and human skills to perform their duties effectively.

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Application support analysts can provide support through email, phone calls or live chat.

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Applications support usually offers technical support and human support.

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Step 3: View the best colleges and universities for Application Support Analyst.

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