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Guest Services Ambassador | Motto Philadelphia | Modus Hotels

Philadelphia, PA | Full Time
21 Days Ago

Job Description

Meet The Windsor!

We are an independent lifestyle hotel dedicated to delivering personalized experiences based on each guest’s distinct needs. Our culture is one of independent and spirited individuals who love what they do and share a desire to create a genuine environment where each person can truly be themselves.

 

Who We Are

  • We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving.  We are open-minded individuals who embrace change.
  • We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.
  • Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
  • A company that has a culture of promoting from within.

 

Guest Services Ambassador

We’re looking for a Guest Services Ambassador who is a hard-working, friendly, charismatic person who wants to personalize the guest experience.  The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team.

 

What You Will Be Doing

  • Provide exceptional personalized customer service and experiences to guests.
  • Live like a local. Knowledge of the neighborhood and city.
  • Think on your feet, use good judgement and problem solve in a fast-paced environment.
  • Provide support to guest services leaders and the entire hotel team.
  • Create a warm and welcoming atmosphere.

What We’re Looking For

  • Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
  • Exceptional communication skills both verbal and written.
  • Knowledgeable in Microsoft Office.
  • Open availability required. Must be prepared to work various shifts (for example: 7-3pm, 3-11pm, weekdays, weekends, holidays).

 

What’s In It for You

  • Generous health, dental and vision insurance, plus 401K, all available on day 1!
  • Access to free virtual fitness classes and discounted in-person memberships
  • Gifted PTO on Day 1 paid holidays
  • Paid Parental Leave
  • Tuition reimbursement opportunities – when you grow, we grow!

 

Non-Negotiables (Our Core Values)

  • BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
  • BE CURIOUS. Learn rapidly and eagerly.
  • BE INNOVATIVE. Create new ideas that prove useful.
  • EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
  • COMMUNICATE. Listen with the intent to understand. Share all relevant information.
  • HAVE INTEGRITY. Be honest and straightforward with everyone.
  • USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
  • BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
  • SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
  • LIVE 360. Practice work-life balance.

 

Two more things . . .

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.