Customer Care Agent

Pay: $16.00 per hour

For 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is rapidly growing! If you have a background in a customer focused industry with a passion for hospitality, this could be a great opportunity for you!

Our Troy, MI location is currently looking for full-time Customer Care Agents to join our rapidly growing team. Our ideal Customer Care Agent candidate enjoys providing exceptional customer service, thrives under pressure, and excels in a fast-paced environment.

At Modernistic, we have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference. Come see for yourself!

Benefits

• Affordable Health Insurance for You and Your Family: Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you! 
• Dental & Vision Insurance: You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually! 
• Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents. 
• Pet Insurance: ModPets are also family so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy & healthy.
• 401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.
• Paid Time Off & Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!
• On Demand Pay: Unexpected expenses days before you get your check? Don’t fret, you can request a portion of your earned wages early (up to 3 times a pay period). It’s your money, you should have the right to use it! You have never been more in control of your check with our “On Demand Pay” program!
• Employee Discount: A perk of being a Modteam member is enjoying a clean & healthy home, just like the customers we serve.
• Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!
• Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.

Responsibilities

• Provide outstanding customer service while answering high volume inbound calls
• Close and schedule jobs
• Manage pipelines and outbound lists (no cold calling)
• Provide detailed Salesforce documentation
• Follow Modernistic call flow
• Actively listen and address customer inquiries and concerns
• Maintain a thorough understanding of our products & services

Requirements

• 1 year previous experience in customer service, sales or other customer focused fields
• Strong phone contact handling skills and active listening
• High volume call center experience preferred
• Customer Relationship Manager (CRM) experience preferred
• Salesforce experience is a plus
• Must have strong computer skills including MS Office and other standard applications
• Ability to multi-task and prioritize in a fast-paced environment
• Positive attitude and a smile that can be heard through the phone
• Accurate, organized and detail oriented
• Excellent verbal and written communication skills
• Ability to work some weekends

We look forward to meeting you!