MobilityWorks serves the disabled community with wheelchair-accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Keep reading to see how you can join the team leading this effort! 

MobilityWorks is seeking an outgoing, energetic Service Manager. We provide a great work-life balance with regular business hours so you can be home spending time with family or doing what you love most! BE THERE- MobilityWorks believes that every team member is an important part of the MobilityWorks team, and we value the skills, efforts, and contributions made by each member of our team. We believe in our mission and make every effort to live our core values.

The Service Manager is responsible for all service department operations. The mission of the service manager is to satisfy the service and repair concerns of all customers. In addition foster and mentor staff to ensure all service and repair work completed meets the highest level of quality and care.

What you get to accomplish: 

• Review the schedule in SalesForce & Schedule all production, service, and maintenance.
• Notify the sales staff of when they can schedule, deliver and demo installations.
• Order all parts and get an ETA. Determine possible start dates and preschedule the installations with the sales staff involved.
• Review the status of all production jobs daily to keep them on schedule.
• Review all files before starting on installations. Approve hours, applications, fitting times, alignment requirements, and parts issues.
• Record serial numbers in the file and retrieve any warranty cards that need to be completed as the production jobs are being worked on.
• Dispatch all work according to technician skill/training, time requirements, other carry-over jobs (to avoid “loading” up a technician with too many pending jobs).
• Control all aspects of shop workflow. Control all aspects of customer write-up and customer interaction. If necessary, pre-print the orders, using the service scheduler.
• Estimate and quote all service jobs, customer should sign off on repair orders and initial the quoted estimate.
• Road test and perform quality checks.
• Monitor vehicle inventory and NFS units. Work to get them completed within 21 days or sooner so the sales department can turn in the inventory.
• Post all labor times daily in DSI for carry-over jobs.
• Schedule and hold monthly service meetings with all technicians and general managers.
• Month-end reconciliation, Forecasting 

What you should possess: 

• High school diploma or GED required.
• 2-3 Years’ experience in automotive repair management.
• Excellent customer service skills and experience is required.
• Solid verbal, written, and interpersonal communication skills are required.
• Proficiency in Microsoft Office products and technical astuteness required.
• Solid electrical and/or automotive wiring experience.

What We offer you:

• Work/Life Balance – Hours of operation 8-5, Monday through Friday, no late nights! No weekends!
• Competitive Salary 
• Medical, Dental & Vision Insurance plan(s).
• Flexible Spending Account(s)
• 8 paid holidays, Personal Time Off, Social Responsibility Time.
• Employer Paid Benefits such as Tuition Reimbursement Program, Employee Assistance Program, Life and Disability insurance.
• Employee Wellness Program
• 401(k) Retirement Plan options with generous company match.
• An incredibly rewarding experience in a team-centered environment.

Military Veterans are highly encouraged to apply!

We embrace diversity! Be part of an organization that invests in YOU!