About the Role

The eCommerce Specialist is an integral part of the Market & eCommerce Team, managing the inventory of all Village Merchandise and the day-to-day operations of the eCommerce store at shop.mlf.org. This person should be highly organized, creative, and able to juggle many different responsibilities; a strong relationship builder, team player and self-starter; and someone who is passionate about empowering communities into a lifestyle of service with the homeless. This person is a servant leader who is responsible for stewarding and maintaining a welcoming presence for our neighbors, staff, volunteers and all who engage with our online eCommerce store and visit the Community Market.

This is a full-time non-exempt position reporting to the Sr. Market & eCommerce Manager. Due to the nature and requirements of the position, occasional nights and weekends may be required. The eCommerce Specialist will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

Please attach a cover letter and resume to the application. Due to the high volume of applications, only those selected for further discussion will be contacted.

Duties & Responsibilities

• eCommerce
  • Responsible for purchasing, receiving, organizing, and creating online product listing for all MLF branded goods and Neighbor-made village merchandise on shop.mlf.org
  • Manage all existing and future categories of online product, including jewelry, ceramics, fine art, books, and "Goodness Gear"
  • Manage the fulfillment of all orders coming through the eCommerce shop. This includes picking, packaging, and shipping out items to customers in a timely manner.
  • Maintain a clean and organized fulfillment space in which items can easily be located.
  • Perform customer service duties and respond to all shop@mlf.org email correspondence in a timely manner.
  • Understand Shopify, Shipstation and Mailchimp applications and operate efficiently within those platforms.
  • Steward strong relationships with product vendors and program managers within the Community Works department.
  • Generate periodic sales and inventory reports.
  • Work with the Communications team to write marketing copy for new and existing products
  • Strategically communicate with customers via regular email marketing
  • Photograph/edit products images
• Product Management
  • Responsible for purchasing, receiving, organizing, and displaying all MLF branded goods and Neighbor-made village merchandise.
  • Assist the Sr. Market & eCommerce Manger in leading preparations for and execution of market pop-up shows that occur throughout the year.
  • Work in partnership with the Community Market Coordinator and Community Market Assistant to create a warm and welcoming environment for all who visit the Community Market.
  • Understand thoroughly the Square and Shopventory applications and operate efficiently within those platforms to manage sales and inventory.
  • Generate periodic sales and inventory reports.
  • Assist the Community Market Coordinator in stewarding strong relationships with market volunteers.
• Communicate MLF's mission, vision, strategy, values and goals with external constituency groups
• Submit invoices, contracts, credit card receipts, and reimbursement requests in a timely manner and in accordance with accounting policies and procedures
• Promote a culture of high performance, goal achievement and a commitment to quality by implementing and leading a continuous quality improvement process within the eCommerce & Market. Promote regular and ongoing opportunities for volunteers, staff and neighbors to give feedback on Market and eCommerce operations
• Demonstrate entrepreneurial spirit: enthusiasm and passion, question how things can be done better, optimistic about all possibilities, take calculated risks and recognize that execution is paramount (Ehrlichman)
• Attend mandatory team meetings and other meetings deemed necessary
• Ensure that all program activities operate consistently and ethically within MLF's mission and values and in accordance with MLF policies and procedures
• Perform other miscellaneous duties as necessary to fulfill the mission & vision of MLF
• Other Duties & Responsibilities as needed

Knowledge Skills & Abilities

• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals
• The successful candidate will be passionate and knowledgeable about the nonprofit/social sector and MLF's vision, mission, core values and goals
• 2 - 4 years of eCommerce and/or retail experience
• Must have strong writing skills and be able to submit examples
• Undergraduate degree in business, marketing, communications, or related field preferred
• Experience with copywriting, graphic design, photography, email marketing and web design a plus
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals
• The successful candidate will be passionate and knowledgeable about the nonprofit/social sector and MLF's vision, mission, core values and goals
• Demonstrates integrity, strives for excellence in her/his work
• Strong relationship builder and communicator
• Comfortable teaching others and giving guidance through a collaborative leadership style
• Present self and organization to the community in a positive, sincere, and professional manner
• Ability to remain poised under pressure
• Must be proficient in the use of technology, including Microsoft Business Suite; Adobe Creative Suite; Square and/or Shopventory; and Shopify and/or Shipstation; Mailchimp or other email marketing platforms
• Excellent judgment and creative problem-solving skills
• Strong organizational skills; detail-oriented
• A self-starter, willing to take ownership of projects
• A desire and ability to consistently improve the customer experience
• Ability to make decisions and manage projects in a changing and fast-paced environment and anticipate future needs, even when limited information and resources are available
• Neat, clean, and appropriate appearance
• Must have a valid driver's license, current liability insurance and reliable transportation
• Must have a valid driver's license

Work Environment & Physical Demands

• Move about the office space
• Bend, stretch, reach, grab, and pull
• Frequently move merchandise
• Must be able to frequently lift at least 50lbs

Benefits

MLF is a faith-based organization with its ideals and philosophy coming directly from the Gospel of Jesus Christ.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.

Mobile Loaves & Fishes is an essential business that provides food, shelter, and other necessities of life for our neighbors who have experienced homelessness. We strive to joyfully maintain these essential services to those that are most in need in our community. All employees of Mobile Loaves & Fishes are expected to work onsite to maintain the essential functions of the organization. All applicants should be aware of our essential business classification before applying for open positions.