Sales support remote

Description

Purpose

The Sales Support Specialist will be responsible for sales order processing and administrative work for the Sales Department.

This position will contribute to the success of MNX by providing general administrative support for the Sales team. The Sales Support Specialist will support the overall sales growth plan by increasing sales while providing enhanced customer service to customers.

Essential Job Responsibilities

• Identify best practices in the use of the Salesforce CRM and disseminate them to end users.
• Provide high-quality end user support to users of the Salesforce CRM.
• Work with internal and external staff to use the CRM in an efficient, effective manner.
• Become proficient on MNX systems such as Salesforce, MxTMS, and PowerBI
• Assist Solutions with customer proposals as required.
• Assist to maintain existing customers and revenue; develop and grow customer business, partnerships and relationships.
• Manage access rights for staff and potential customers.
• Perform data integrity and manipulation tasks.
• Troubleshoot issues reported by all CRM users as needed.
• Prepare accurate time estimates for projects and manage tasks to meet deadlines.
• May coordinate with customer and operations team to ensure timely delivery of orders and resolve any issues that arise.
• Occasionally responsible for responding to customer inquiries, resolving customer complaints, and providing excellent customer service.
• Responsible for data entry and management tasks such as maintaining customer databases, updating sales records, and tracking sales performance.
• Responsible for generating reports on sales performance, analyzing sales data, and identifying trends and opportunities for improvement.
• May perform various administrative duties, such as scheduling appointments, organizing meetings, and adhoc requests.
• May conduct research and market analysis to identify potential customers and market trends.
• Other duties may be assigned.

Requirements :

• High school or GED.
• Associates degree or equivalent training and experience.
• 1-3 years in a sales environment preferred.
• Excellent verbal and written communication skills.
• Proven negotiation skills as demonstrated by previous work experience.
• Able to develop and maintain effective, positive internal / external working relationships with a diverse group of individuals.
• Strong organizational skills with ability to multi-task. Ability to work independently and exercise good judgment.
• Proven customer service standards.
• Able to resolve issues appropriately and in a timely manner.
• Comfortable in an open, dynamic and collaborative work environment.
• Previous experience as an Administrative Assistant preferred.
• Advanced skills with Microsoft Office (Word, Excel, and PowerPoint).

Pay : $22 to $26 per hour

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.

It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.

Last updated : 2024-07-19

Salary : $22 - $26