Department: Information Technology Shift: Primarily Evenings (United States of America) Type: Minimum Pay Range $27.27 - $33.15 Job Description POSITION SUMMARY The Desktop Support Technician provides customer support for Information Technology including telecom equipment, software, hardware, and client peripherals. Focuses on customer service and problem resolution when interacting by phone, email, or other support medium(s). Primary focus on client device and peripheral installations, repair duties, general troubleshooting of device connectivity and the facilitation and effective use of organizational software applications accessed by Marshall Medical Center (MMC) client devices. Devices include, but are not limited to, desktop PCs, laptops, tablets, mobile devices, printers, monitors, scanners, phones, etc. The Technician acts as an escalation point for the helpdesk staff when in-person service is required, or resolution complexity requires extended interactions. As needed, instructs and advises customers in the use of hardware and software, including department specific software. May assist with account administration in all applications administered through Information Technology including Active Directory administration, share and file permissions, clinical systems, email, etc. POSITION QUALIFICATIONS Education/Licensure/Certification: *Must meet all DMV requirements listed below. Knowledge: Knowledge of Information Technology and computer operations is required. Experience working in a healthcare facility is desirable. Experience working with a hospital information system is desirable. Knowledge of common IT issues/troubleshooting methods, network/local printers, data communications, software, and client operations system issues strongly preferred. Knowledge of account administration including permissions, methodologies, and best practices desirable. Skills: Requires good physical dexterity Impeccable customer service skills The ability to prioritize, organize and multi-task several functions at once is a required skill for this job. Ability to adhere to set schedule and to work alternate shifts when required Incumbent must have strong analytical, problem solving, documentation and writing skills. Communication skills are essential for both phone and email *Note: Requires employees to drive at least once per pay period. Candidates must possess and supply proof of: a current CA Driver’s License, a clean DMV printout and Auto Insurance coverage with a minimum of $50,000 per person/$100,000 per occurrence (or a combined single limit of $100,000) and property damage coverage in an amount not less than $50,000 per occurrence. A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall Medical Center is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall Medical Center includes Marshall Hospital, a fully accredited acute care facility with 125 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics and a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership has a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of over 125 Auxiliary members that volunteer their time, along with more than 150 community volunteers.