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Customer Service Representative

Knoxville, TN | Full Time
13 Days Ago

Job Description

Customer Service Representative

MLILY is one of the leading mattress brands globally, reflected in our partnership with football giants Manchester United. We produce a high-quality product line of mattresses and adjustable bases that give individuals deep sleep, so they wake up ready to compete at the highest level of performance every day, no matter their occupation.

Responsibilities:

  • Establish working relationships and participate and contribute within a team environment
  • Respond to customer inquires in a professional and friendly manner
  • Document all communication affecting customers, employees, ISR's or suppliers
  • Create and maintain all customer files
  • Create and maintain the weekly route schedule for service technicians
  • Provide assistance to service managers
  • Prepare and complete the service schedules
  • Create FedEx labels and ship parts

Qualifications:

  • High school diploma or GED required
  • Strong Microsoft Excel and other computer/software skills
  • Strong written and communication skills
  • Strong attention to detail

Requirements

  • Bilingual in Spanish a plus
  • Be well spoken and present a professional phone presence
  • Time management skills and the ability to multi-task
  • Team player and willingness to help others
  • Ability to think analytically
  • Ability to always project a positive attitude

Company Overview

  • Website mlilyusa.com
  • Headquarters CHATTANOOGA, TN
  • Size 50 - 100
  • Founded 2011
  • Type
  • CEO
  • Revenue <$5M
  • Industry Biotechnology
  • About mlily usa
  • Founded in 2011, Mlily USA set out to provide an exceptional night's sleep by producing high premium products at an exceptional value. We are dedicated to providing the most comfortable, customized sleep for our clients so they may perform daily at the highest levels of success. Thanks to our recent partnership with world-renowned brand, Manchester United, we really are the #LegendOfComfort. Mlily USA is sold in over 1000 retail stores across the United States. We have Mlily distribution partners in 10 countries including the UK, Japan, Singapore and Australia. Our global manufacturing partner ... plans to increase this number to 25 partners within 3 years. MLILY USA doesn't just deliver one of the highest quality bedding lines in the world, but it does so faster, cheaper and more efficiently that any of its rivals. With distribution centers across the country, about 90% of retail showrooms nationwide can be served in 72 hours or less. We don't just construct another mattress. Instead, we create relationships with our retail partners to deliver an unparalleled affordable, high-quality sleep experience for their customers. MLILY in it's native Mandarin is translated Meng Baihe, or Lily in a dream. The lily is an international symbol of prosperity, unity, and success, while Meng is the word for dream. Mlily believes that with a good night's rest on an Mlily mattress, you can perform better and achieve your dreams. More

Skills for Customer Service Representative

The job skills required for Customer Service Representative include Customer Service, Communication Skills, Attention to Detail, Time Management etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Representative

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.