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Customer Service Representative

Cincinnati, OH | Full Time
Expired

Job Description

Job Description


Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in

Apply for the position today by completing the form and completing the assessment.


Benefits


Any benefits you could potentially offer such as:

  • paid vacation 
  • dental, vision, life & health insurance 
  • paid time off 
  • retirement plan 
  • growth opportunity 

Responsibilities


  • Answer all incoming calls.
  • Process customer policy change requests.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintain knowledge of new products
  • Generate insurance quotes
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements


  • You must currently possess a Property and Casualty license to start.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Professional phone etiquette.
  • Works well with other employees and is a team player.
  • Knowledge of Applied TAM management System is a bonus.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.

Skills for Customer Service Representative

The job skills required for Customer Service Representative include Customer Service etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Customer Service
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Career Path for Customer Service Representative

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.