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MiTek USA Inc is Hiring a Network Engineer II (Firewall) Near Chesterfield, MO
Job Description MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at www.mii.com. Summary The Network Engineer II will act as MiTek's firewall expert. This individual will be responsible for installation, maintenance and problem resolution related to local, wide area and data center networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Controllers, Wireless Access Points, Identity Services Engine, and Application Centric Infrastructure, as well as monitoring the performance of equipment and processes to identify, and resolve problems to maintain efficient network operations. This position is also responsible for the engineering of data networks to include site surveys, equipment location planning, cabling designs and wireless heat mapping. This position reports to the Network Supervisor. It involves additional support requirements such as 24 hour on-call coverage for support issues. Although travel is usually planned, issues can arise which could warrant immediate travel to one or more remote locations. Job Responsibilities & Requirements Responsibilities: Install and maintain data center hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing Monitor, troubleshoot, and maintain MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure. Develop, deploy, and test network disaster recovery plans Provide superb technical system and user support by responding to calls, email, and other requests for technical support Develop and document Best Practices on related technical matters including network diagrams and documentation Increase First Contact Resolution Rate and increase Knowledgebase utilization Develop processes for escalation to Tier 2 and Tier 3 support teams Act as an escalation point for critical incidents or if difficult or controversial calls are received Ensure service levels are achieved in line with customer expectation and published SLA’s Review performance reports and make service improvement recommendations Ability to identify and organize tickets as well as monitor and respond quickly and effectively Maintain knowledge base Monitor Service Desk for tickets assigned to the queue Inform Leadership of recurring Incidents Track user account creation, changes, and deletions Evaluate network systems and act as a liaison between customers and technical escalation teams Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow. Travel up to 15% of the time Required Qualifications: Bachelor’s Degree in computer technology or 5 years equivalent experience. 5 years of experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless. 2 years of specialized firewall experience with Juniper, Palo Alto, Cisco ASA, Cisco FTD or similar required. 5 years of direct or indirect problem determination and resolution. Must be self-motivated, team oriented and possess strong communication and interpersonal skills. Strong organizational skills and attention to detail, with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyze and interpret data (metrics) to improve the delivery and support of services to our customers Preferred Qualifications: 3 years’ experience with Azure Cloud networking highly preferred Juniper and Cisco certifications desired Experience with Python scripting also desired Familiarity with and/or ITIL concepts or certification preferred. MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic. For accommodation to assist with completing this application, please contact Human Resources at 1 314-434-1200. www.mii.com
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