We’re looking for an innovative, driven, problem-solver with 2 years experience working across multiple instructional delivery modalities to join our Customer Operations department as a Learning Experience Designer for the Collections & Recoveries team.

This is a unique opportunity to contribute at a company that’s on the verge of becoming the household name in financial products for the 50% of Americans who are not served by traditional financial institutions. 

The impact you’ll make:

You’ll drive forward our mission of financial inclusion by delivering high-quality learning experiences for Mission Lane's front-line Collections and Recoveries agents (aka front-Laners). Your learning solutions will directly impact and improve our delinquent and charged-off customers' experiences, as our front-Laners help them recover financially. Day-to-day, you'll: 

• Design, develop and maintain Mission Lane's various learning programs, using the appropriate learning models
• Utilize data and metrics to shape learning recommendations, report out on learner behavior, progress, and outcomes to impact the business.
• Support consumability and continuous improvement of learning programs through delivery and publication of learning assets (ILT content, digital content, videos, assessments, etc.)
• Continually evaluate solutions for quality and accuracy
• Pursue a deep understanding of program and learner roles to ensure that learning solutions meet the needs of stakeholders and end users
• Maintain knowledge of new learning approaches, technology and tools
• Contribute to the development and implementation of templates, learning models and overall best practices

You’ll thrive in role if:

• You have 2 years of experience in instructional design methodologies and experience developing in a variety of e-tools, including Articulate 360, Captivate, InDesign and media. 
• You have 2 years of experience working cross functionally with tech and non-tech teams
• You can communicate difficult concepts and processes using clear and simple language and visuals
• You have strong knowledge of learning principles and methodologies, with a track record of practical application
• You have excellent project or program management, strategic thinking, problem solving, and communication skills
• You have experience defining program requirements and using data an metrics to determine improvements
• You have experience with Learning Management System (LMS) content management
• You have a Bachelor's Degree or 4 years relevant work experience

You'll get bonus points for:

• Industry certifications in Instructional Design, Project Management
• 2 years in project or program management