We're looking for thoughtful problem-solvers with big hearts, the ability to speak easily & confidently, and the innate desire to exceed customer expectations, to join our rapidly expanding Servicing and Collections/Recoveries teams as Account Coordinators.

Account Coordinators can choose to work from our beautiful headquarters office in Richmond, VA, or from their homes, or a little bit of both! We are currently hiring remote Account Coordinators in AR, AZ, FL, MO, NV, PA, TX and VA.

About you:

You've developed your skills with 1 year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.

We've found that everyone from recent grads, tenured call-center professionals, collections agents, outbound sales reps, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role. If any of these sound like you - and if you're ready to launch your career and GROW along with us - we'd love to hear from you!

About the perks:

• 20 days PTO 6 paid holidays
• Ability to work 100% remotely or at our office in Richmond, Virginia - or a little bit of both!
• Competitive hourly rate up to $7,800 a year in bonus potential
• Medical, dental and vision coverage, including a 100% company-paid employee-only option
• Paid parental leave
• All IT equipment provided for you
• $40 per month Internet Stipend
• $100 per month (after tax!) Thrive Stipend - to use in any way that helps you thrive
• TONS OF opportunities for advancement at a fast-growing company!

The impact you'll make:

You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane. When our customers speak with you, they'll know that their financial well-being is your number one priority.

As an Account Coordinator on the Servicing Team, you'll take calls from current customers and use your communication, critical thinking, and problem solving skills to help them succeed with our products.

As an Account Coordinator on the Collections/Recoveries Team, you'll make calls to customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health.

You'll thrive in this role if:

• You have 1 years experience going above and beyond for customers, in any industry
• You have some sales or negotiation experience, or the demonstrated ability to speak persuasively
• You're a critical thinker with problem-solving skills
• You're savvy with the use of technology & software
• You have solid written and verbal communication skills
• You have great interpersonal skills, and an ability to adapt to the situation
• You're resourceful, resilient, and thrive in a fast-paced environment
• You can multitask while speaking with customers
• You have a High School diploma or GED

If you choose to work remotely:

• A private, quiet, distraction-free, interruption-free work area is a requirement for success in the role.