Minuteman Press of Concord is searching for a motivated and experienced Executive Assistant to maintain and grow relationships with valued clients. Your goal will be to provide outstanding customer service by developing effective procedures, marketing new leads and setting customer satisfaction goals. Strong in-person, written, and verbal communication skills are a must.

Responsibilities:

• Respond to customer requests in a timely manner.
• Multitask while managing a large number of incoming calls and emails.
• Maintain accurate records and document all customer service activities and discussions. Must be organized and detail oriented.
• Guide customers in sales and decision making of sign, print, promotional, and apparel procedures.
• Work with vendors and suppliers to ensure accurate pricing. Maintain company database of current cost.
• Training will be provided on our in-house software for quotes, order taking, and invoicing.
• Collection of payments and distribution of outstanding statements.
• Generating sales leads and building sustainable relationships
• Assist other departments as needed with basic packaging and production needs. We are a team based atmosphere.

Requirements:

• A minimum of 3 years’ proven experience in a customer facing position.
• Proficiency in Microsoft Office.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Print Industry and Apparel experience is a plus

Candidate must have reliable transportation and be dependably on time.

Compensation based on experience.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Work Location: One location