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Operations Manager

New York City, NY | Full Time
Expired

Job Description

THE ROLE

Our Operation Manager will oversee our Housekeeping and Maintenance team and own day to day operations throughout the market to deliver a frictionless experience for our guests. This individual will work closely with our General Manager to provide travelers with what they expect and ensure Mint House standards and cleanliness operations are met. The Operations Manager will act as “manager on duty” in the absence of our General Manager when appropriate. 

AT MINT HOUSE YOU WILL

  • Responsible to develop vendor relationships, perform housekeeping quality audits and inventory checks in our apartments to deliver a seamless experience to our guests and ensure rooms are up to brand standards. 
  • Lead troubleshoot minor technical issues and maintenance including but not limited to wifi connectivity, TV setup, light bulb replacement, oversee contract appointments) 
  • Collaborate cross functionally with corporate team to implement standards and procedures in conjunction with the General Manager
  • Prioritize, delegate, execute, and support day-to-day tasking of our Housekeeping Associate to create a personalized  guest experience and team accountability
  • Support our Property Hosts by training, coaching and providing performance feedback with an eye towards execution
  • Promote a guest-centric culture to drive exceptional results and a positive environment
  • Give real time feedback and communication to our Guest Agents and Supervisors to consistently meet expectations in a timely manner

WE ARE LOOKING FOR

  • Minimum of 3 years of hotel management experience at a boutique hotel or extended stay 
  • Previous experience in a team lead or leadership position overseeing a team up to four 
  • Exceptional people skills and has hired, trained, coached, and managed hourly employees 
  • Comfort with new tech-stacks and using mobile apps while interacting with guests at the property level
  • Honest, reliable, able to work effectivity both independently and with a team 
  • Confident to take charge and problem solve when needed 
  • Process-oriented skill sets to successfully manage vendor relationships i.e housekeeping, linen/laundry, maintenance, etc.
  • Be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Skills for Operations Manager

The job skills required for Operations Manager include Leadership, Accountability, Housekeeping etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Manager

The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.