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About Mindful:

Are you passionate about mental health & wellness and wish to make a difference in people's lives? Do you wish to make a positive impact on the current mental health crisis in this country? Mindful Care is a revolutionary same-day mental health urgent care providing medication management, and therapeutic services to the commercially insured individual. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, team work, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve.

Position Summary:

The Patient Experience Representative (Contract-to-Hire) is responsible for assisting all potential new patients with initial assessment scheduling and answering all questions related to Mindful Care via phone and email. You will play a critical role in strengthening relationships with patients and connecting them to treatment. THIS IS A REMOTE POSITION

The ideal candidates will have a passion for helping others and be able to support and advocate for the best possible patient experience.

 Position Responsibilities:

• Interact with prospective patients to connect them to Mindful Care
• Answer all incoming calls on the new patient line
• Contact and schedule all new patient appointment requests
• Obtain pertinent clinical information and insurance information needed for scheduling
• Assess patient needs to match the patient to an appropriate treatment
• Assist caller/patient with any questions regarding new patient appointments or referrals
• Return any voicemails that accrue on the new patient line
• Be an advocate for both Mindful Care and potential patients to ensure the best patient experience
• Other tasks as assigned by management

Qualifications:

• High school diploma or equivalent required
• Experience in a call center environment; previous experience in healthcare is preferred
• Prior customer service experience (medical or mental health practices preferred)
• Ability to provide excellent customer service over the phone
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Salary/Wage:

$15/hour

Position Type / Schedule: REMOTE POSITION

• Monday through Friday:
  • 7am-3pm; 9am-5pm; 10am-6pm; 11am-7pm EST
• Saturday
  • 9am-5pm EST
• Sunday
  • 7am-3pm; 11am-7pm EST

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