Michelin Starred Chef Michael Mina is Seeking a General Manager in Miami!

Operating since 2003, Mina Group currently manages more than 40 concepts around the world. At Mina Group, impeccable service is not just our ideal, it is ingrained in everything we do. Rooted deep in our foundation is the concept of Kaizen, the art of making great and lasting change in small steady increments. By embodying our values of adaptability and fluidity, we cultivate a whole new sense of hospitality that is uniquely Mina. #ZR

POSITION SUMMARY:

The restaurant General Manager is responsible for all aspects of the management of the restaurant. This Leader will Oversee all management staff. They will coordinates the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication & awareness, guest service & satisfaction, food quality, and sanitation. 

GENERAL EXPECTATIONS:

• Act with integrity, honesty and knowledge that promote the culture, values and mission of Mina Group and our partners.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times
• Performs all aspects of position with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies.
• Represents the restaurant professionally through effective communication, cooperation and relationships with the all business partners. 
• Collaborates with team to create a culture and restaurant work environment based upon respect; fosters opportunities for team to learn, grow and develop their abilities.
• Leads the Management Staff, ensures that service standards are on par with all outside accreditation sources: including but not limited to Zagat, Gayot, Relais & Chateaux, Mobil 5 star, AAA Five Diamond, Wine Spectator, and Michelin star establishment and in keeping with the service foundation and philosophy established at the restaurant.
• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Offer positive solutions to problems or issues and be a voice that is part of the decision making team.

ESSENTIAL JOB FUNCTIONS

P&L/GL

• Review P&L /ensure accuracy
• Review GL/ensure accuracy
• Identify improvement areas and devise remedies for improvement.
• Complete P&L review the same day P&L is final
• Distribute P&L Review to specified distribution list
• Follow-through with solutions on variable cost issues
• Responsible for Monthly P&L Review

Budget

• Completes annual budget and presents to Finance and Ops
• Approves and agrees after finance has reviewed
• Cost Control
• Takes all appropriate measures to ensure that all variable costs are in line with budget
• Daily Meetings
• Prepare for Daily Meetings
• Participate in Daily Meetings
• Conduct Daily Meetings at specified time
• Hold all staff accountable for executing their tasks 

Marketing

• Complete/Update Sales and Marketing Plan Monthly
• Follow-through on all self assigned tasks
• Distribute to specified Distribution List
• Work with Mina Group Marketing the generate new ideas
• Work with Chef and Sommelier to promote special dinners
• Establish and maintain Concierge program
• Establish and maintain Community outreach
• Establish and maintain Grass roots plans

PR

• Designated point person for all PR related events and requests
• Approves all PR requests with MM
• Attends and represents Mina Group on all PR events 
• Coordinates all PR events/requests 

Partner Communications

• Designated point person for all communication between the restaurant and business partners with regards to issues or concerns
• Ensures information requested is received in a timely fashion
• Attends all requested meetings
• Comps
• Responsible for all comps
• Approves all comps (except Chef MM)
• Enforces written and approved Comp procedure 
• Controls all comps and ensures budget compliance

HR

• Supervises, manages and mentors AGM and managers on all HR matters
• Participates in all Disciplinary Actions
• Manages staffing levels and participates in recruiting and retention

WMM

• Ensures WMM takes place every week at specified time
• Includes all specified personnel (including Mina Group) in WMM
• Ensures information is accurate and up to date
• Conducts WMM and holds management team accountable for delivering results on assigned tasks.
• Follows up with status of all tasks at next meeting until completion
• Ensures notes get distributed to specified distribution list

Inventory Control

• Ensures all inventories are turned in at specified time
• Ensures accuracy of monthly and weekly inventories
• Ensures security of all inventory
• Ensures consistency of inventory procedure and communication to new managers regarding SOPs.
• Ensures inventory levels are at budget compliance

Purchasing

• Approves all purchases
• Insures receipt, cost accuracy

Service

• Directs service in the restaurant
• Ensures level of service is executed according to Four Star/Three Michelin Star levels nightly
• Completes employee reviews

Management

• Directs all FOH Management
• Responsible for Supervision/Execution of all FOH Management Job Duties
• Mina Group Communication
• Open and clear Communication with Corporate
• Complaint letters
• Conducts thorough investigation of guest complaint and finds resolution
• Follows up with guest immediately after the complaint is received (within 24 hours)
• Track complaints for future reference

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 4-6 years of combined management and service experience, preferably in a fine dining environment.
• Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners, guests, colleagues, direct reports.
• Fluency in Microsoft Office Suite: Word, Excel, Powerpoint.
• Prior experience with accounting software, POS systems, and payroll/HRIS systems.