Overview

Job Title: IT User Support Specialist

Class: Full-Time

Reports to: IT Manager or above

The Milwaukee Bucks are looking for talented people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

It all begins with outstanding talent; it all begins with YOU! #FearTheDeer

Summary:

The Milwaukee Bucks are looking for an IT Support Specialist to deploy user technology, solve user technology issues, and train users on technology. This is to ensure that Bucks employees make the most use of our cloud applications like Microsoft O365, and other important applications. The IT Support Specialist will work as part of a larger team and will be able to get the assistance of other team members as needed.

Responsibilities

• Ordering new Windows and Apple endpoint (Laptops, Desktops and mobile devices) in a timely manner and monitoring the budget spend.
• Maintaining existing Windows and Apple endpoints and managing their repair as needed.
• Configuring new users and their endpoints in Microsoft Active Directory and loading software applications based on user profile, role and needs.
• Understanding and utilization of the Solar Winds service desk ticketing software to log, assign and handle user trouble tickets. Communicate issue resolution with impacted user(s).
• Use standard methodologies to maintain and solve user issues via phone or in-person.
• Decommission obsolete or malfunctioning hardware endpoint device and recycling as needed.
• Working with other technology team members or vendor experts to troubleshoot and solve major issues.
• Maintains technical proficiency on all Bucks user endpoint computing platforms: phones, desktops and laptops, Windows 10, MacOS, iOS, Android, Microsoft O365, and general and department specific software applications.
• Creates and updates FAQ (frequently asked questions) documentation and posting to the Bucks internal website.
• Support building audio visual technology including conference rooms and others
• Build and maintain accurate inventory of all user endpoints across the enterprise.
• Actively participate in department and project meeting such as change control, project implementation, etc.
• Other duties as assigned.

Qualifications

• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results.
• Formal training in IT user support or 1 year previous experience in IT support.
• Ability to work well with people in a support, service and training role.
• Good communication skills such as the ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse user base who utilize a wide variety of customized off-the-shelf applications.
• Ability to stay calm and focus on problem resolution when urgency is required.
• Positive self-starter with a good work ethic, ability to meet deadlines, excellent organizational and interpersonal skills, and good attention to detail.
• Minimum physical requirements: able to gain access to small areas for equipment setup and tear-down; able to lift and transport up to 50 pounds.
• Display professional image and demeanor.
• Ability to travel as needed.
• Ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.