We are looking for an Veterinary Receptionist 30-40 hours per week (8 a.m. - 6:30 p.m.). Our mission at MVP is to educate and guide individuals and families to promote and effect the best quality of life possible for their pets. This can be accomplished through a holistic perspective with consideration of each pet’s physical, mental and emotional well-being. The role of a Veterinary Receptionist (VR) is extremely important. Veterinary Receptionists are the face of Millerton Veterinary Practice. They have a deep compassion for animals and strive to provide the best service to pets and their people. The exceptional customer service that the VR provides to our clients plays a key role in our mission to provide Gold-Standard Medical Care to our patients. Along with providing extraordinary customer service VRs possess above average telephone and in-person communication skills, are familiar with sales, have strong organizational and interpersonal skills, understanding and solid skills in technology, and bring compassion and a positive attitude to work to enhance our current practice culture.

Responsibilities include, but are not limited to:

• Possess and warm and welcoming attitude while continually greeting our clients throughout the day
• Check-In incoming patients/Check-Out outgoing patients with ability to handle financial transactions and explaining medical treatment plans/costs in a variety of scenarios
• Answering phone calls, including scheduling, answering general questions, processing prescription refills, receiving payments and assisting in over-the-counter purchases such as pet food or pet related items in a very busy atmosphere
• Maintaining cleanliness withing assigned areas and the whole hospital
• Recording daily transactions and discussions in the electronic medical record (EMR) as well as providing pertinent info from EMR to doctors, staff, and clients when appropriate
• Assisting clients with financials (in all scenarios); going over medical plans (general) as directed by doctor
• Any additional assigned tasks
• Above average typing skills

Characteristics required for success in the role:

• Verbal and written communication skills to interact clearly with customers, doctors, support staff and vendors
• Patience and listening skills to respond appropriate and interact positively with all customers
• Time management skills to prioritize and complete a side variety of tasks throughout the day
• Friendly, polite, sociable, and empathetic
• Ability to have control over emotions

Education/Licensing Requirements/Qualifications:

• High School Diploma or equivalent
• Associates Degree preferred but not required
• Prior Veterinary Reception experience preferred but not required

Other information:

• Full Time position, paid Vacation/Sick/Personal days, Health Reimbursement Arrangement, Dental and Vision, 401K with match, required continuing education allotment, state licensing paid (for Full Time employees) and veterinary discounts. Applications can be submitted through our website.at: www.millertonvet.com.
• Job Type: Full-time (30 – 40 hours per week)

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Mask Requirement (provided)
Sanitizing, disinfecting, or cleaning procedures in place

Experience:

• Veterinary Reception: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location