Work and Perks

The Communications Manager will oversee all internal communications within Miller’s Ale House. They will be responsible for the creation and implementation of a strategic, multi-faceted communications program designed to build and strengthen information flow within the organization. They will produce & deliver engaging content through various channels to our teams. The Communications Manager will be the conduit for the information from the various departments to operations and the RSC, with the intent of streamlining information and managing the funnel of information to the field. This role requires a “hands-on” person, as well as a strategic thinker, who exhibits great writing and journalism skills. The successful candidate will be a proven leader with vast experience in company communications, who is able to collaborate and create with a broad range of stakeholders and business levels.

Reporting to the Sr. Director of Training, the Communications Manager will lead the strategy and execution of internal communications for Miller’s Ale House. This individual will be responsible for developing and coordinating communications strategies to ensure a strong alignment of our communications efforts, core values, and strategic initiatives. The Communications and Training Manager will communicate to our restaurant management leadership to stay informed and up-to-date on the company’s vision, goals, roll-outs, and projects. This position will also manage the internal communication platform, ensuring the content is organized, current, engaging, and searchable.

ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES

• Proven communications experience with demonstrated ability to build high-impact communications strategies aligned with business goals and company culture
• Great writer, editor, and content producer with the ability to “connect the dots” and deliver company communications to all stakeholders via multiple channels & platforms
• Excellent judgment, discretion, and interpersonal skills
• Ability to handle sensitive or confidential information
• Ability to handle multiple priorities simultaneously, meet deadlines, and drive collaboration across multiple functional areas
• Manages the flow of communication to the restaurants and Restaurant Support Center, balancing strategic initiatives, key projects, and department needs with daily restaurant operations
• Entrepreneurial spirit & innovative mindset that will challenge the status quo
• Manages and leads with strong collaboration and negotiation skills to create consensus in achieving the desired result of effective communications
• Results-driven mindset that thrives in a fast-paced environment
• Works in close partnership with all department heads and operations leaders to execute communication initiatives from concept to delivery
• Develops and authors a variety of internal communications, including presentations, surveys, executive reports, emails, online or company newsletters, articles, webinars, posters, and announcements to be delivered through company communication channels
• Partners with key stakeholders to ensure communications alignment across the company and the timely distribution of information to Team Members
• Writes and updates content for the company intranet and Learning Management System (LMS)
• Manages the company intranet and LMS platforms partnering with Restaurant Support Center department heads to ensure all content is current, organized, and engaging
• Evaluates the effectiveness of communications strategies and revises as needed
• Develops the process, tools, and resources to scale the communications function and meet future needs

Requirements and Qualifications

• Bachelor’s degree in communications, journalism, English, marketing, or a related field
• Experience: 5 years of communications &/or training experience, writing in a corporate environment, managing a variety of corporate communication channels and platforms 

• Excellent verbal and written communication and presentation skills experience

• Has the ability to write copy, and tailor the content and messaging for specific audiences

• Impeccable copywriting and copy-editing skills, with a thorough understanding of layout and publishing
• Proven experience managing a company intranet

• Ability to multi-task and manage multiple projects simultaneously
• Works well independently, and as part of a collaborative team
• Ability to motivate and influence others
• Maintains composure under pressure

• Strong leadership track record
• Demonstrates knowledge and proficiency with communication technologies
• Excellent time management, organizational and critical thinking skills
• Proficiency with Microsoft: Outlook, Office (Excel, PowerPoint, Word) Teams and SharePoint Communication Sites, Forms, Lists, and Power Automate
• Proficient with Adobe Creative Cloud (Photoshop, InDesign, Premiere Pro) and content management systems
• Graphic Design experience and/or experience managing graphic design projects
• Experience with Articulate and Canva preferred