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Midwest One Bank
Fairfield, IA | Full Time
$30k-37k (estimate)
2 Weeks Ago
MidWestOne Bank
Fairfield, IA | Full Time
$30k-36k (estimate)
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Universal Banker
MidWestOne Bank Fairfield, IA
$30k-36k (estimate)
Full Time | Banking 6 Months Ago
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MidWestOne Bank is Hiring an Universal Banker Near Fairfield, IA

Overview

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

The Universal Banker I role is an entry level retail banking role responsible for conducting banking transactions and serving bank customers. Establishes and updates retail services that meet the customer’s need, resolves complaints and offers appropriate resolutions. Opens basic deposit accounts as needed.

Responsibilities

  • Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.
  • Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.
  • Informs customers of services offered by other business lines and connects customer to an appropriate banker, when appropriate.
  • Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.
  • Overcomes customer concerns and resolves any complaints related to deposit account transactions.
  • Assists customers with a variety of retail service needs including but not limited to:
    • Personal ATM/Debit cards (i.e. ordering and closing cards, resolving transaction errors, handling fraudulent transactions);
    • Overdraft protection services;
    • Handling of check orders;
    • Updating address and customer contact information;
    • Handling wires and other electronic transfers;
    • Establishing personal online banking services and assisting with basic navigation questions.
  • Serves as a resource to assist less experienced staff with transactions as needed; handles and is accountable for overrides processed with those transactions.
  • Locates and resolves offages for self and assists with other retail associates, as needed.
  • Performs a variety of branch operational duties on a daily, weekly, monthly basis (i.e. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc.).
  • Serves as backup support for basic account opening and ownership updates.
  • May fill in at various retail branch locations, as needed.
  • Actively participates in community events to represent MidWestOne Bank, assists with customer outreach, and demonstrates support for company culture.
  • Performs other duties as assigned.

The Perks!

  • Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
  • Career development and continuous learning opportunities
  • Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
  • 100% vested 401(k) Retirement Plan with company match
  • Medical, Dental, and Vision insurance
  • Flex spending plan & Health savings accounts with employer contribution
  • Student Loan Debt Reduction Program & Tuition Assistance Plan
  • Employee Stock Ownership Plan
  • Employer provided group life insurance with option to purchase additional life insurance for you and your family members
  • Employer provided long term and short term disability insurance
  • Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
  • Wellness Program
  • Free banking services and other financial services discounts
  • Take Your Dog to Work Day in June
  • Employee Rally Day- a day of celebration and recognition!

Qualifications

  • High school degree or equivalent with some related work experience.
  • In addition to education, prefer 1-2 years of experience in a customer service-related role. 
  • Banking or financial experience is preferred.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, equity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$30k-36k (estimate)

POST DATE

09/05/2022

EXPIRATION DATE

02/21/2025

WEBSITE

midwestone.bank

HEADQUARTERS

PELLA, IA

SIZE

500 - 1,000

FOUNDED

1934

TYPE

Public

CEO

MIKE PATRICK

REVENUE

$200M - $500M

INDUSTRY

Banking

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The following is the career advancement route for Universal Banker positions, which can be used as a reference in future career path planning. As an Universal Banker, it can be promoted into senior positions as a Teller III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Universal Banker. You can explore the career advancement for an Universal Banker below and select your interested title to get hiring information.

If you are interested in becoming an Universal Banker, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Universal Banker for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Universal Banker job description and responsibilities

Universal bankers is who assist customers with loan applications.

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Universal bankers manage the accounts, process transactions, and prepare financial reports.

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Focus to retail leadership decision-making towards simplifying aspects of the branch banker experience.

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Universal bankers will perform both sales and service transactions.

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Universal Banker will provide quality service and develop long- term customer relationships.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Universal Banker jobs

Universal bankers should be comfortable executing marketing and sales techniques when the opportunity arises.

02/23/2022: Greenville, SC

Training Online Training For Bankers American Bankers Association.

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Creating an Atmosphere of Positive Evolution.

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Develop goals/action plans to enhance Customer Service, Banker and Teller skill sets.

01/02/2022: Toledo, OH

Attention to detail, problem solving, and the ability to be pro-active.

12/19/2021: Bradenton, FL

Step 3: View the best colleges and universities for Universal Banker.

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