Overview

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

This position is primarily responsible for assisting in the administration, security, and setup of the data and voice communication systems throughout the MidWestOne Bank footprint

Responsibilities

• Assists in implementing and maintaining data and voice communication systems, including:
  • Cisco Switching and industry-standard routing protocols.
  • SDWAN
  • Cisco UC VoIP
  • PSTN Connectivity
  • Palo Alto Firewall and VPN technologies
  • Wireless networking
  • Cisco ISE
  • Zscaler SASE

• Monitors the security, reliability and performance of the systems listed above and deals with service issues in a proactive
• Keeps detailed documentation of network device configurations, communication services and network changes and inventory involved with these services.
• Assists in managing relationships with communication services vendors.
• Maintains required documentation for project management and change management and ensures that changes are implemented in accordance with the Bank’s Change Management process and in a way that minimizes end user disruption.
• Develops policies and procedures for communications systems and ensures that policies are enforced.
• Maintains an excellent working relationship with Information Services customers (end-users) and works with these users to troubleshoot any potential issues proactively and real
• Assists Service Desk staff in resolving advanced network and telecom
• Builds and maintains partnerships with the other team members in the Information Services Department to help ensure that the Department provides the highest level of service and support to the end users within the bank.
• Able to be self-sufficient with minimal work oversight to complete standard
• Performs other duties as

The Perks!

• Competitive base compensation with additional performance-based incentives/bonus potential (incentives and bonus will vary depending on role)
• Career growth opportunities
• Continuous learning opportunities
• 401(k) Retirement Plan with company match with immediate vesting
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more!
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts
• Additional Insurance options to meet your personal needs: Pet Insurance and Critical Illness and Accident insurance
• Student Loan Debt Reduction Program & Tuition Assistance Plan
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

Qualifications

• Candidates must have a two-year degree in a related field or comparable work experience with a minimum of 4 years of field experience.
• Candidates for this position should possess a strong knowledge of TCP/IP networking and telephony.
• Strong candidates would possess CCNA or better certification. 
• Prior project management experience preferred.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!