Description

Objective/Accountability:

To provide quality customer service thru scheduling of all MT flatbeds deliveries contracted flatbeds and small load deliveries. Coordinate with sales, production, terminals and customers to deliver materials in a timely manner. Providing quality service and operations and product to customers and to meet the sales goal at a profit in the wholesale yard office.

Functions/Corresponding Tasks:

General

• Follow and support company policies and procedures
• Excellent listener, communicator and follow through
• Meet regularly with team for communication, coordination and team building
• Work well with all others
• Organize data and responsibilities to operate efficiently and effectively
• Report plans, activities, and performance to management in a timely manner
• Measure performance and take corrective actions as necessary

Shipping/Dispatch:

• Schedule and dispatch MT deliveries, flatbeds and dump truck deliveries
• Assist Bulk Dispatcher in scheduling and dispatching all truck deliveries
• Assist in scheduling Regional chain
• Coordinate shipments with outside producers
• Prepare and maintain common carrier and Fed Ex paperwork and quote files

Co-packing:

• Assist in scheduling deliveries of co pack products
• Process and create co pack orders in Ross and other systems.

Sales yard office

• Reach the companies sales goals through excellent customer service. Key customer service areas include order processing activities, responding to customer inquiries, communicate product knowledge.
• Understand inventory system. Communicate inventory information to customers effectively.
• Understand, apply and effectively communicate company customer service policies.
• Coordinate with Inventory, shipping and accounting for the smooth flow of customer orders and accounts
• Solve customer problems
• Manage outdated orders, contact customer and maintain dated orders.

Office Functions

• Call all customers with delivery information and get instructions/directions as needed
• Coordinate with mix plant regarding trucks coming back for their loads
• Create maps as needed for truck drivers
• Process returned orders for billing

Qualifications

Required Skills:

• Ability to work well with others
• Good oral and written communications skills
• Excellent organizational & project management skills
• Excellent problem-solving skills with a positive, action-oriented attitude
• Strong ability to meet deadlines
• Excellent computer skills
• Customer service skills

Expectations:

• Be a highly trusted and valued person
• Ability to successfully communicate with diverse co-workers from multiple departments, divisions and companies
• Ability to understand the seasonality of the green industry
• Able to attend industry trade shows
• Comfortable with being hands-on for some projects
• Ability to multi-task, work in a fast-paced environment and meet deadlines
• Work 40 hours per week, including some Saturdays
• Strong commitment to customer service and teamwork

Education:

• High School diploma

Experience/Prerequisites:

• Previous experience in a shipping/dispatch required up to 1 year.
• Strong computer knowledge/skills a must including but not limited to Microsoft office
• Ability to quickly learn new software programs.
• Previous customer service experience.