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Customer Service
Midwest Foods Chicago, IL
$45k-58k (estimate)
Full Time | Wholesale 2 Months Ago
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Midwest Foods is Hiring a Customer Service Near Chicago, IL

Midwest Foods is a wholesale food distributor providing top quality food products to numerous food establishments in Chicago, surrounding suburbs, Michigan, Wisconsin and Indiana. We import fruits & vegetables from all over the world and distribute these products to local markets.

Job Description:

  • Manage high volume of phone calls
  • Receive and process orders
  • Accurately enter data within various software programs
  • Identify, assess and handle customers’ request
  • Establish and maintain relationships with current and potential customers
  • Handle complaints, provide appropriate solutions and ensure resolution
  • Prepare relevant reports daily
  • Collaborate and support across many departments
  • Provide administrative support
  • Remain current in product knowledge in order to troubleshoot and resolve issues
  • Communicate important feedback externally and internally
  • Work directly with shipping to provide customers estimated time of delivery

Qualifications:

  • 1 year of Customer Service Experience
  • Working knowledge of Microsoft Office
  • Computer savvy
  • Attention to detail
  • Ability to enter data quickly and accurately (60 wpm)
  • Effectively multi-task and prioritize time
  • Ability to communicate effectively with superiors, colleagues and customers
  • Critical thinking skills
  • Flexible to work schedule
  • High School Degree


Preferred:

  • Experienced with NetSuite


Benefits:

  • Health/Dental/Vision/Life/STD/LTD Insurance
  • Vacation and PTO

Shift : 2PM - 10PM shift with a two hour lee way

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$45k-58k (estimate)

POST DATE

01/15/2023

EXPIRATION DATE

02/27/2023

WEBSITE

midwestfoods.com

HEADQUARTERS

ANKENY, IA

SIZE

25 - 50

FOUNDED

1998

TYPE

Private

CEO

NATE SIMONSON

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About Midwest Foods

Midwest Foods is a distributor of fresh foods in the United States.

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The following is the career advancement route for Customer Service positions, which can be used as a reference in future career path planning. As a Customer Service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service. You can explore the career advancement for a Customer Service below and select your interested title to get hiring information.

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