Overview

It is the responsibility of the Banking Specialist Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank’s core values and mission. This position provides incumbents the training needed to acquire and begin to develop skills necessary to function successfully in the role of Banking Specialist. The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as providing information on products which meet discovered customer needs. During the training period, incumbents will promote strong customer relationships as follows: conducting of a wide array of customer transactions; assisting customers with questions and problem resolution, as requested; and recommending products and services in conformance with established Bank objectives.

Responsibilities

Customer Experience

Develops an understanding of customers’ needs and expectations, ensures that products and services are offered that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate.

Operational Excellence

Ensures quality and accuracy of work. Develops sound technical knowledge, including of Bank products, services and technology services. Stays informed of alerts and other company communications.

Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others

Teamwork

Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.

Credibility

Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals. Takes ownership of the learning and development process; partners with supervisors and training department staff to complete program requirements successfully.

Decision Making

Understands and complies with Bank policies and procedures. Brings requests for exceptions to branch supervisors as appropriate. Is aware of potential risks and alerts branch supervisors as appropriate.

Miscellaneous

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Requirements

High School diploma or its equivalent. At least 1 year of cash handling or customer service related experience. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds.

Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled