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Patient Service Representative
Mid Florida Eye Center Summerfield, FL
$55k-71k (estimate)
Full Time | Ambulatory Healthcare Services 3 Months Ago
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Mid Florida Eye Center is Hiring a Patient Service Representative Near Summerfield, FL

Overview

Mid Florida Eye is searching for an energetic, patient focused, team oriented Patient Service Representative for our multi-specialty ophthalmology practice in Villages/Stonecrest, Florida. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least one year of medical front desk experience, preferably in an optometry/ophthalmology practice.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Mid Florida Eye is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every sub-specialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Mid Florida Eye are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and in and out bound phone calls as well as computer input. 

Responsibilities

  • Welcomes and greets all visitors by providing gracious, thorough and efficient care and meeting all needs via face-to-face communication, phone, email or fax.
  • Follow all practice procedures for complete and accurate check in and check out of patients.
  • Utilize multiple methods of data collection and input including paper, electronic, kiosk, and web-based applications.
  • Input and update patient data involving medical, demographic and insurance information with accuracy.
  • Calculate and collect patient copayments, deductibles, and due balances with accuracy.
  • Schedule return appointments and set up reminder notifications.
  • Verify insurance eligibility and confirm active and participating coverage.
  • Identify, research, and resolve all customer requests.
  • Responsible for keeping the reception area clean and organized.
  • Assure the front desk workstations are properly supplied with copier paper and other necessary supplies at all times.
  • Assist with maintaining proper inventory levels of retail items.
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
  • Protect patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight.
  • Sign in, distribution, and processing of incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct mail to internal recipients.
  • Provide clerical support for mass mailings and projects on an as needed basis.
  • Assist with service calls on office equipment to IT Support including network issues, hardware issues, and troubleshooting other reported problems.
  • Must be willing to travel between locations to support the smooth operation of the practice.
  • Must be willing to work early mornings or late evenings as scheduled.
  • Other duties as assigned.

Qualifications

  • Minimum of a high school diploma.
  • Must have the ability to establish confidence and trust with patients.
  • Must have the ability to remain calm and professional under pressure or stress.
  • Have the ability to provide excellent customer service, communication, telephone and grammar skills.
  • Must have an empathetic and compassionate manner.
  • Prefer one or more years experience working in a medical position where patient contact was required.
  • Knowledge of insurance plans is helpful.
  • Basic computer knowledge of Microsoft Office required.
  • Ability to perform as part of a team as well as work independently.

In Turn We Will Provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

 ESP #1

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$55k-71k (estimate)

POST DATE

12/01/2022

EXPIRATION DATE

06/30/2023

WEBSITE

midfloridaeye.com

HEADQUARTERS

SUMMERFIELD, FL

SIZE

100 - 200

FOUNDED

1988

CEO

GREGORY J PANZO

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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About Mid Florida Eye Center

Welcome to Mid-Florida Eye Center. More than 30 years ago, our founders envisioned building a premier eye-care practice in Central Florida by combining the talents of board-certified, fellowship-trained specialists in a wide range of eye conditions and diseases. They also made a commitment to stay at the forefront of technology and treatment options. Their vision quickly became reality. Today, our seven physicians have dedicated themselves to treating each patient with the most ethical, compassionate, highest-quality care possible. In turn, our patients have trusted us to perform more than 150...,000 cataract and laser procedures. Now, we are turning our attention on you. More
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The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

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Patient confidentiality must remain a primary concern.

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Know how to feel, express and receive gratitude.

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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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