POSITION SUMMARY

This position is primarily responsible for the effective execution of front office procedures and for delivering professional, courteous patient interactions within the clinic. This role will serve as a central point of contact for patients, as well as the key administrative support for all clinical staff. 

ESSENTIAL JOB DUTIES

• Demonstrate professional, efficient scheduling of new and returning patients
• Quickly and professionally checking in clinic patients, including accurate payment collection
• Timely management of treatment authorizations required by medical insurance plans
• Able to efficiently manage phone calls for multiple locations
• Support the billing function by completing accurate and timely benefit checks for new and returning patients
• Able to provide patients with basic education regarding the evaluation and treatment of vestibular issues
• Perform clinic tasks in a manner that maximizes clinical staff productivity and promotes a positive patient experience
• Consistent delivery of core administrative procedures within the clinic setting
• Participate in completion of organizational projects as assigned

BASIC QUALIFICATIONS

Required

• High school diploma
• Proficient in the use of Microsoft and Google office products
• Basic understanding of the structure and terminology of medical insurance plans
• Minimum of (1) year work experience in a role requiring strong customer service skills
• Previous work experience that demonstrates a strong administrative support background

Preferred

• Previous experience in a front office patient support role within a healthcare setting
• Ability to navigate patient scheduling and record retention systems

CORE COMPETENCIES

• Demonstrates excellent written and verbal communication skills
• Ability to build rapport and function effectively in a team setting
• Demonstrates strong interpersonal skills and ability to interact in a professional, friendly manner
• Confident in working independently with minimal supervisor intervention
• Apply critical thinking skills in order to problem solve in a fast-moving environment
• Projects a professional and courteous demeanor to patients and clinical staff
• Able to proactively identify obstacles that may impact patient experience and/or impede effective clinical operations
• Demonstrates strong organizational skills, attention to detail and ability to follow stated operational procedures