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1 Help Desk Specialist Job in Corsicana, TX

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Microfuze It
Corsicana, TX | Full Time
$53k-67k (estimate)
2 Months Ago
Help Desk Specialist
Microfuze It Corsicana, TX
$53k-67k (estimate)
Full Time 2 Months Ago
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Microfuze It is Hiring a Help Desk Specialist Near Corsicana, TX

Job brief

We are looking for a competent IT Help Desk Specialist to provide fast and valuable technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent IT Support Specialist technician must have great technical knowledge and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Job Type: Full-time

Pay: $13.00 - $26.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Tuition reimbursement

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Corsicana, TX 75110: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Help desk: 1 year (Preferred)

Work Location: One location

Job Summary

JOB TYPE

Full Time

SALARY

$53k-67k (estimate)

POST DATE

01/27/2023

EXPIRATION DATE

02/25/2023

WEBSITE

microfuzeit.com

SIZE

<25

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The job skills required for Help Desk Specialist include Help Desk, Troubleshooting, IT Support, Problem Solving, Planning, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Help Desk Specialist jobs

Learn more about the role, tasks and how to become a help desk technician.

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Step 3: View the best colleges and universities for Help Desk Specialist.

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