Overview

At MGO we do a lot more than crunch numbers and prepare filings. Our approach leverages input from throughout our organization – giving everyone a voice and an opportunity to make an impact. Utilizing a state-of-the-art technology platform, we go beyond the numbers to provide invaluable financial and operational insight to a diverse array of dynamic clients – from enduring institutions to disruptive start-ups.

By delivering strategic guidance with a personal touch, we are reshaping ideas of what a CPA firm is capable of – and give our professionals the support to self-determine the path their career takes.

Job DetailsMGO is growing and we need an experienced, knowledgeable and professional IT Operations Manager to join our team team. 

Core Responsibilities:

• Facilitate asset management with the Asset Deployment team
• Troubleshoot hardware and software issues related to internal IT
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

Essential Functions:

• Coach, counsel, train, and supervises IT Operations Technicians.
• Establish, manage and enforcing Service Desk Service Level Agreements (SLAs) to support timely resolution to service request tickets.
• As process owner for Incident Management, drives the efficiency and effectiveness of the Incident Management process, monitors its effectiveness, and makes recommendations for improvement.
• Holds IT Technicians responsible for the end user experience when handling system upgrades, troubleshooting, and creating a corrective action plan.
• Provides technical assistance and support to Firm executives with hardware and other application questions and problems to maximize productivity. Troubleshoots hardware and software issues on personal computers, workstations, and printers.
• Oversees the hardware configuration and distribution process.
• Develops and produces reports; analyzes metrics for trends and identification of problem areas; and recommends mitigation to senior management.
• Coordinates equipment and software repairs with IT Assets Technician as needed. Assists the IT Assets Technician in maintaining accurate inventories.
• Consults with end users to determine hardware, software or system needs and specifications. Places orders for new equipment upon approval. Assists in evaluating new technology/processes in relation to lowering costs or improving services.
• Manages within department operating and capital budgets. Remains knowledgeable of and explains budget variances. Approves purchase orders/expenditures ensuring expenses remain within budget.
• Works with Service Line Leaders and Department Leaders to design and lead our IT integration team during mergers and acquisitions.
• Works with Facilities team to ensure all office equipment are maintained and operating effectively.

Nonessential Functions:

• Performs other duties as directed by the IT Director
• Supervisory Responsibilities: Yes
• Conditions:
• Moderate overtime required throughout the year
• Heavy sitting for extended periods in front of a computer
• Ability to lift up-to 20 lbs. and move computer equipment
• Travel, including overnight, may be required approximately 10% of time
• Minimal Hazards

Minimum Qualifications:

• The successful candidate will possess a minimum of five years work experience in Information Technology, preferably in a Help Desk environment, with one year experience in a management role supervising staff
• Individuals with a Bachelor’s Degree in Information technology and a minimum of five years experience working in a Help Desk environment will also be considered.
• Candidates must have demonstrated knowledge and background in Help Desk operations and Windows-based workstations and related peripherals. Help Desk Manager Certification is a plus (CSS, Certified Support Supervisor certificate from the Service Capability & Performance (SCP) Standards board).
• Experience with any or all of the following considered a plus: Citrix networking environments; Wireless devices including PDAs and Cell Phones; application software such as Microsoft Office, Acrobat, and networking equipment.
• Previous supervisory experience with the ability to delegate tasks as necessary is preferred.
• Requires solid technical, problem solving, and organizational skills.
• Excellent oral and written communications skills.
• Remains calm under pressure and maintains self-composure/self-control in times of high stress.
• Is self-directed and demonstrates initiative.

Success Factors:

• Ability to perform several tasks concurrently with ease and professionalism
• Ability to communicate clearly and concisely, verbally and in writing

Why work for MGO? MGO’s professionals take a holistic, multi-disciplinary approach to accounting, financial and advisory services. Our teams collaborate across internal functions and service lines to build institutional knowledge, formulate insight, and deliver efficiencies that make a difference – not only in the marketplace, but in the lives of our clients and team members. That’s why we value characteristics like teamwork, communication, creativity, and leadership when building our teams.

We are growing fast and new opportunities emerge every day. If you’re not afraid of pushing the status quo, MGO offers a supportive setting where you can take control of your career while still enjoying the mentorship to develop new skills in an environment where you thrive.

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