The Company

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

The Role

As a Parking Enforcement Supervisor, you will be responsible for and expected to:

• Manage a team of hourly employees
• Schedule shifts and verify time & attendance tracking
• Ensure all client operational documentation is compete and recorded for client and Metropolis Parking records
• Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquire
• Efficiently issue parking violations to any vehicle that negates to pay the pay-station, possesses an invalid, or expired monthly hangtag, or any other parking infraction
• Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis Parking standards
• Efficiently navigate through and troubleshoot smartphones, tablets, iPads (iOS, Android etc...)
• Monitor parking lots and assists customers as needed
• Contact Premier Parking’s immobilization vendor if he/she locates a vehicle with multiple offenses
• Know the policies and procedures of each property he/she audits to ensure that no ticket is issued without cause
• Handle all violation disputes
• Maintain a polite and courteous attitude while effectively enforcing the rules and regulations of the parking facility
• Perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions. 

• Incumbent must be able to stand for up to six (6) consecutive hours
• Work outdoors in all weather conditions
• Communicate effectively in written and spoken English with team members and
  customers
• If working in a valet location, incumbent must be able to drive both automatic and
  manual transmission vehicles of all types and sizes.
• If working in a shuttle location, incumbent must be able to drive all shuttle vehicles
  used at the location. 

Skills and Abilities

• Ability to plan and manage time for multiple tasks to meet established deadlines.
• Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information.
• Able to detect safety concerns and adjust accordingly.
• Must be able to communicate effectively in both written and verbal form
• Must maintain confidentiality of all work-related information.
• Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
• Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines. 

Education and Experience

• High School Diploma or GED required; some college preferred
• Prior management and business experience preferred
• Scheduling and payroll knowledge

Other Requirements

• Must be at least 21 years of age
• Must be able to work a flexible 40-hour week, including nights and weekends
• May be required to travel to and from local assigned client sites
• Expected to constantly work in all outdoor weather conditions
• Required to wear a uniform and follow appropriate grooming standards 

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, stand, and handle or feel. The employee is frequently required to reach and may be frequently required to sit. The employee is occasionally required to walk and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee may be required to remain in a stationary position for extended period.