Responsibilities:

Provide ongoing support to the staff of MCC and/or School-Based Program.

Scheduling initial and follow-up appointments for clients with the therapists and physicians as needed. (Physician only in SB programs).

For School-Based OMs only: Travel to area schools within assigned district(s) to oversee medication clinics in the district(s).

Coordinating electronic appointment reminders daily via auto text and calling and conducting follow-up reminder calls to those clients who do not confirm appointments electronically.

Conducting follow-up telephone calls when clients cancel or do not show-up and track this information to provide to the Outpatient Administrative Coordinator, Program Coordinator and Outpatient Administrator on a regular basis.

Communicating with therapists and physician regarding any changes in clinic schedules, etc.

Verifying insurance coverage and obtaining benefits available to clients prior to admission to an MCC or SB program and communicate with client and families regarding coverage and benefits.

Providing financial counseling with new clients and/or their families including insurance benefits and payment responsibilities (co-pays, co-insurance, discount fee schedule, etc.).

Collecting payment including insurance co-payments from clients prior to each scheduled appointment.

Maintaining up-to-date demographic and insurance information for all MCC and SB clients.

Manage failed claims and activities reports daily and communicate with staff (direct care, PCs, UR, Billing, etc.) to correct.

Communicate verbally and in writing, and act as Liaison with the MFH Accounting, Billing, and Utilization Review Departments to include, but not limited to:

• Printing cash sheets from EMR and submit those with co-payments collected weekly to the business office in Little Rock.
• Providing financial and commercial insurance benefits for MCC & SB clients when the information is obtained.
• Assisting the Credentialing Specialist in maintaining MCC’s current provider status in insurance networks including obtaining necessary documentation to add new clinical staff members, obtaining and maintaining provider numbers for clinical staff, etc.
• Assisting Utilization Review with maintaining clients’ insurance requirements to receive Mental Health services (PCP referrals, Prior Authorizations, etc.) in order to treat clients timely and without disruptions in services.

Qualifications:

Bachelor’s Degree in Human Resources, Business, Communications, or equivalent preferred; or 2 years of college plus a minimum of 5 years’ experience in a management/ supervisory capacity.

Proficiency in Microsoft Office software (primarily Word and Excel).

Must be organized and detailed-oriented.

Good communication and people skills required.

Ability to take initiative, multi-task and work in a high stress, fast-paced environment with minimal supervision required.

Knowledge or experience in Medicaid and private insurance billing preferred.

Knowledge or experience in Utilization Review/Management desired.

Experience with Electronic Health Records preferred.

Ability to document accurately and professionally.

Ability to perform physical demands required by Crisis Prevention Intervention.

Must be physically capable to receive verbal and written directions.

Must remain current in Crisis Prevention Intervention Training.

Must be willing and able to work with all patients of MCC, regardless of gender.

Must have good auditory, visual and olfactory ability.

Ability to use hands and fingers to handle or feel objects, tools or controls.

Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart or other treatment items.

COVID-19 vaccination and Flu vaccination are mandatory and required for all positions (subject only to qualified exemptions)

Job descriptions are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

When an employee performs two or more different jobs, for which different straight time hourly rates are established, the employee will be paid during overtime hours as a rate not less than one and one-half time the hourly rate established for the type of work he or she is performing during the overtime hours.

Level One - Full Access: Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. "Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes." (e.g. Physicians, nurses and other clinicians)

Education

• Some college or better