Job Description

Who are we?

MERS Goodwill is a mission-driven, not-for-profit with a strong foothold in the thrift retail sector. Each of our many locations represents our amazing culture and how energetic and diverse our teams are. We are uniquely different from other agencies as we are fueled by our mission to provide training, education, employment, and supportive services for people who have barriers to employment. With MERS Goodwill, you will end your day knowing that you changed lives for the better. Join a great team that makes a real difference.

Position Overview:

The System Administrator is responsible for the day-to-day maintenance of operating systems, servers, software, and database systems, including backup and recovery, AD management, disaster recovery/business continuity and performing software patches and upgrades.

What you’ll love about MERS Goodwill:

• Employer subsidized individual and family medical benefits
• Employer subsidized individual and family dental and vision
• Employee retirement (403b) with company matching 50% up to 6% of employee wages after 1 year of employment
• Employer contributed retirement (401a) of varying contribution percentages, annually after 1 year of employment
• Employer contributed life insurance (twice W2 wages)
• Optional short-term disability, additional life insurance, and accidental death and dismemberment offered
• Employee discount at retail locations
• Employee Assistance Program
• Paid vacation (10 days), sick (10 days), personal (2 days), and holidays (8 days) annually

Primary Duties: 

Essential Duties and Responsibilities: 
• Manages and maintains several large-scale operating systems, such as Microsoft Windows, Linux, and VMWare, and is responsible for making sure that those operating systems work together, support end-user’s business requirements, and function properly. 
• Analyzes system workloads, including traffic and utilization trends.
• Develops and monitors appropriate security procedures to safeguard servers from intrusion and malware, cyber breach, unauthorized users, and data compromise. The Systems Administrator will coordinate technical efforts with the Security Administrator and Network Administrator
• Ensures servers are maintained and operated in compliance with PCI DSS requirements. 
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system, application, and file integrity logs, and verifying completion of scheduled jobs such as backups.
• Manage and deploy on premises and Cloud based server/data technologies
• Ensure the security and integrity of data, data systems, and data networks across the entire organization. This includes designing and implementing disaster recovery processes and business continuity procedures for re-establishing servers, databases, and operating systems in the event of a disruption, both minor and catastrophic. This person will also perform and analyze disaster simulations for the prompt restoration of services,
• Develops and documents system standards and procedures for computer and network devices. 
• Handles highly confidential information/material and ensures confidential information/material is not accessed by unauthorized persons. 
• Administers application, database, web, print, image, encryption, and file servers including ongoing system patches and operating system, middleware, and application upgrades. 
• Utilizes system administration tools such as NinjaRMM, Solarwinds, PRTG, Microsoft SCCM, SCOM etc.
• Troubleshoots and resolves incidents involving servers, databases, and storage. 
• Communicates with software and hardware vendors to resolve issues or assist with server administration. 
• May be assigned to administer software applications such as Ticketing, Retail, CRM, Events, Email, Office 365, or Backup. May be assigned to administer security systems such as firewalls, spam filters, antimalware systems, or Active Directory.
• May perform light programming (usually shell scripting, which involves writing programs to automate tasks). 
• Regularly reports the status of activities to Manager and provide root cause analysis 
• Behaves and communicates in a manner that promotes and fosters a culture of teamwork and cooperation with coworkers, supervisors/managers, volunteers, visitors, and employees. 
• Act as a L2 and L3 escalation point for the service desk

Qualifications

Experience:

Bachelor of Science degree in computer science, MIS, or related field required. 

• At least 3 years’ experience in a System Administrator position
• Thorough understanding of LAN technologies, including multiple network operating systems (NT, LAN Server), topologies (Token Ring, Ethernet) and protocols (TCP/IP, IPX/SPX, Netbios/Netbeui), and Wide Area Networking.
• Advanced knowledge and experience with PC hardware and software technology as well as Windows or UNIX system administration, file interchange, shared network resources, internet access, electronic mail and cloud technologies
• Certification or familiarity with ITIL Foundations and methodologies
• Preferred Certifications: Microsoft Certified System Engineer (MCSE); Microsoft Certified System Administrator (MCSA).

MERS/ MO Goodwill considers applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or disability or any other legally protected status.

Reasonable accommodations may be requested by contacting HR and are provided whenever reasonable to assist the employee's in the performance of job duties.

The inclusion of any unnecessary unsolicited information may lead to the disqualification of your application.

MERS/ MO Goodwill requires various background, records and drug checks/test upon employment.

EOE