Merits USA looking to hire a Customer Support Representatives to support our electric wheelchairs and scooters. This person is responsible for providing great customer support in a team environment.

The Customer Support Representative will help customers by answering questions, making quotes/orders, providing return authorization, and providing shipment information. Customer calls are entered into a customer service ticketing system. The Customer Support Representative needs to be comfortable communicating over the phone and through email. Additional duties may include follow-up communication (written and by phone) with customers.

ESSENTIAL JOB RESPONSIBILITIES:

· Provides resolution to customers via telephone and/or e-mail

· Enter quotes/orders into the company ERP system

· Keep up to date with product and service changes as they occur

· Research required information using available resources

MINIMUM REQUIREMENTS:

· Professional demeanor and customer service orientated

· Call center experience is helpful but not required

· Excellent oral and written communication skills

· Excellent organizational skills

· Knowledge of Microsoft Office

PHYSICAL DEMAND AND WORKING CONDITIONS:

· Work is performed in a call center

· Contact with internal and external customers and vendors

· Must be able to sit for extend time