Job Responsibilities:

This is Entry level job.

• Quick learner of new products and troubleshooting skills
• Pre sales support: CCTV system design, Customer-facing product presentation thru webinar or visit customer’s company.
• Feel comfortable to talk to customer face by face and work independently to host training events
• Great team member and able to share the knowledge and work with other team member
• Provide technical support via phone or email
• Use remote software to troubleshoot the issue
• Document and research all inquiries or problems in ticketing system
• Test cameras related products and management software
• Assemble HDD to recorder
• Assist RMA process
• Able to travel to customer site to do the training or troubleshooting (could be local or out of state)

Ideal candidate

• Background in video surveillance, CCTV, or IT Networking
• No Experience is fine
• Excellent written, verbal communication and presentation skills with ability to communicate technical issues to nontechnical and technical audiences
• Proficiency with computers
• Excellent problem solving skills with a desire to take on responsibility
• Strong organizational and follow up skills
• Able to travel occasionally both local or within North Americas

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: One location