Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.
Meriplex is looking for an experienced Systems Analyst to join our strong-growing organization. In this role, you will be taking calls, resolving issues that can be done quickly and escalating difficult or more complex issues with great documentation. This position is primarily responsible for answering inbound support call. Meriplex cultivates a collaborative culture, and as a Systems Analyst, you partner with and work across all departments of the organization to improve the management and execution of our business processes.
Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

• Engage directly with customers to ensure that all aspects of computer systems are operating efficiently, including installations and upgrades. Remember, at Meriplex, we strive to provide excellent customer service.
• Assess and manage network security programs and identify best fit for the customer needs. Remember, always try to go the extra mile to meet the customer’s needs.
• Day to day helpdesk tickets, ranging from PC issues to working with vendors on supporting application for the customer.
• Performing analysis and collecting data to establish the potential for improvements with the communication networks as well as the server environment.
• Providing technical support and assistance to the client._ This is how you become the best subject matter expert!_
• Thoroughly document all issues to alleviate chronic escalations._ Set your team up for success. Nobody likes to be left in the dark._
• Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff & customers. Your patience under high pressure situations will payoff here.
• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. This is how you become the best subject matter expert!

Let’s work together to succeed together! Relevant experience in the following areas will get you off to a great start:

• Remain highly available throughout the assigned shift to take calls and work Service Desk tickets.
• Quickly assess inbound calls and emails according to established priorities.
• Accurately document each inbound support request in an established ticket format.
• Resolve issues high importance / low complexity issues on first contact like password resets, setting up VPN connections, adding or Removing Printers, resolving email issues, and AD updates.
• Identify and escalate critical issues to the SysOps and Pro Services teams.
• Participate in and complete IT projects such as workstation builds and deployments.
• Maintain ticket queue and ticket performance.
• Log a minimum of 7.5 hours per day of Support, project, or internal project tasks.
• Maintain and update client documentation as needed.
• Communicate with your remote working peers and leadership team via Microsoft Teams.
• Occasional travel to client sites for support or project work.
• 1 years in a help desk or call center role.
• Ability to work in a fast-paced environment with a high call volume.
• Basic knowledge of W7 and W10 operating systems.
• Basic knowledge of Microsoft Office applications.
• Excellent customer service skills and phone skills.
• Professional presence on the phone and in person.
• Basic Network support and troubleshooting skills.
• Experience managing users in Active Directory and Azure Active directory.
• MSP or Multi Tenant IT support experience.
• Healthcare IT experience.
• EMR/EHR or HIPAA experience.

Work Schedule/Travel - Standard Meriplex business hours of 8:00 AM to 5:00 PM with flexibility to meet deadlines. We are looking to fill this position Bend, OR. Pay range: $48-50k
We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in-depth, real-world experience in a related field. Should you have the formal degree, preference is for Accounting or Finance.
The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.
If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.
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Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Portland, OR: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 1 year (Required)

Work Location: In person