Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts. 

We are building our team of motivated Desktop Support Technicians. After all, if you want to be a lion, you must train with lions. Come and join a winning team! 

Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:
What it takes:

• Willingness to work with external customers as well as our internal departments and employees to ensure effective troubleshooting and problem resolution... We have each other’s back.
• A wide variety of skills, and the ability to identify, troubleshoot, and resolve problems in a wide variety of environments… After all, we are growing.
• Excellent written and verbal communication skills, great time management skills, and the ability to manage complex data and technical documentation… Set your team up for success. Nobody likes to be left in the dark.
• Must be able to work on-call, after-hours, and Holidays periodically… Remember, we are here to provide excellent customer service.

Let’s work together to succeed together! Relevant industry experience in some of the following areas (more is better) is a good start:

• Troubleshoot and remediate hardware and software systems when necessary and make improvements to these systems to prevent future problems
• Answer phones and emails, evaluate client requests, and assign the appropriate resource to assist the client
• Must have knowledge of commonly used concepts, practices, and procedures within IT service delivery
• Will be required to create detailed documentation on steps taken to identify and remediate root cause within an ITIL compliant ticketing system
• Install, deploy and troubleshoot Windows based computers
• Must rely on instructions and pre-established guidelines to perform the functions of the job
• The candidate must be a fast learner, and interested in continuing education in our primary support systems, namely - ConnectWise, LabTech, Shadow Protect, Anti-Spam, and LogicMonitor

Some experience in the following areas will serve you greatly in this role:

• Excellent customer service and communication skills to work effectively with clients and vendors
• Knowledge of systems software to determine if a malfunction is in the hardware or in the software
• Excellent documentation skills
• Practical problem-solving skills and solid troubleshooting skills a must
• Possess excellent organizational skills
• Ability to work well with other people in a team-oriented environment
• Must be able to set priorities and be flexible in a fast-paced environment
• Ability to train end users
• Strong interpersonal and communication skills – ability to interface with both technical and non-technical clients

Work Schedule/Travel - Shifts for this role will be scheduled between the hours of 8 AM and 5 PM. In addition to the normal work shifts, you must periodically be able to work on-call, after-hours, and holidays. The primary work location will be in Camarillo, CA. We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.
The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.
If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the L. I. O. N. award:
Leading with Innovation
Internal Partnerships
Operational Excellence
Next-Level Customer Service

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.