Responsibilities

•Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.

•Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.

•Thoroughly documents all contacts and conversations; follows up as required.

•Works with other departments to complete customer requests as needed, and minimize escalations.

•Gains proficiency in various administration and automated workflow systems.

•Processes complex and varied service requests.

•Represents Transamerica with professional pride to internal and external customers.

•Consistently meets/exceeds set quality and productivity metrics.

•Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Job Type: Full-time

Salary: $11.00 - $17.00 per hour

Benefits:

• Health insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Little Rock, AR 72211: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location