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Automotive Service Manager
Full Time | Retail 8 Months Ago
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Mercedes Benz of Wilsonville is Hiring an Automotive Service Manager Near Wilsonville, OR

Description

At Swickard, we’re passionate about vehicles, and committed to providing 100% customer support and satisfaction – that’s where you come in!

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience we’d like to talk to you! Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry – and our team just continues to grow!

We’re already in the Top 100 of companies in automotive retail – come find out why!

The Service Manager will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. Above all else, the Service Manager is responsible for ensuring customer satisfaction. The Service Manager will report to the Service Director and work with our management team to meet these goals.

Essential Duties:

  • Assist all subordinate service and sales personnel in all phases of their job descriptions
  • Properly document employee behavior that may result in punitive job actions such as termination
  • Report to management any circumstances that compromise the integrity of the dealership
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Collect accounts receivable for service work
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Ensure that all required technical publications, periodicals, bulletins, ect are obtained, kept up-to-date and properly maintained
  • Quality check completed jobs
  • Ensure that all the necessary shop equipment is in proper working condition
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Ensure that proper service sales techniques are being used
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Maintain accurate records and ensure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Monitor staffing levels, compensation levels and department turnover
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Maintain reporting systems required by general manager, company and manufacturer
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Direct and schedule the activates of all department associates
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average

Qualifications:

  • Five years of experience in an auto repair facility or dealership
  • Two years of supervisory experience
  • Excellent communication, supervisory and managerial skills
  • Ability to operate the department according to dealership guidelines
  • Must have valid in-state driver's license, have and maintain an acceptable, safe driving record and safe driving habits to drive both customer vehicles and a demonstrator vehicle
  • Must be insurable
  • Must be a team player with impeccable honesty and integrity
  • Maintain a high level of professional personal appearance and conduct

Swickard offers a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays and vacation time and a 401K plan.

Come join us - be part of an amazing culture that’s transforming the way customers feel about buying or leasing their next vehicle. You’ll be working alongside other talented individuals with the same vision and commitment – together we’ll drive toward a shared goal of giving our customers an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T1

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

07/09/2022

EXPIRATION DATE

10/24/2022

WEBSITE

mercedesbenzwilsonville.com

HEADQUARTERS

WILSONVILLE, OR

SIZE

100 - 200

TYPE

Private

CEO

JEFF SWICKARD

REVENUE

$50M - $200M

INDUSTRY

Retail

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If you are interested in becoming an Automotive Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Automotive Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Automotive Service Manager jobs

The automotive service manager should be a person that can concentrate on a number of different things simultaneously.

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an automotive service manager juggles two roles at once.

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Exceptional knowledge of resolving automotive problems.

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Step 3: View the best colleges and universities for Automotive Service Manager.

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