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Merastar Insurance Company
St. Louis MO, MO | Full Time
$36k-44k (estimate)
1 Month Ago
Bilingual Customer Service Representative
$36k-44k (estimate)
Full Time | Insurance 1 Month Ago
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Merastar Insurance Company is Hiring a Remote Bilingual Customer Service Representative

Location(s) Remote-IL Details Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators. Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE. POSITION SUMMARY: As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone. The level and compensation will be commiserate with your experience. All new team members will be scheduled 9:30am-6:00pm CST, Monday – Friday. Once fully trained, flexible scheduling may be available. PRINCIPAL DUTIES AND RESPONSIBILITIES: Answer customer calls Display empathy and understanding of customer needs and wants Research customer issues Resolve customer inquiries accurately Maintain service level standards (quantitative and qualitative measures) Other duties as assigned MINIMUM JOB REQUIREMENTS: High school diploma or equivalent required. Must be Fluent in English and Spanish Previous customer service experience required. Previous Insurance experience a plus Previous Call Center experience a plus This is a fully remote position REQUIRED JOB SKILLS: Prior experience in a role utilizing verbal, written communication, and professional telephone skills Experience that reflects ability to represent the company in a professional manner. Proven track record of multi-tasking ability Examples of organization skills and ability to prioritize work CANDIDATE PROFILE: Highly motivated and natural self-starter, independent thinker, great planner, and team player Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions Ability to cope with uncertainty, learn fast, motivated by new and complex challenges Manage information in a visually appealing and easy to understand method Drive results across a team of dynamic communicators and professionals Ability to quickly absorb complex issues, ensure alignment across cross-functional teams Possesses a continuous improvement mindset COMPETENCIES NEEDED: Decision Quality – making good and timely decisions that keep the organization moving forward Drives Results – consistently achieves results under difficult circumstances Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates – building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively – develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences Values Differences – recognizes the value that different perspectives and cultures bring to the organization Nimble Learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. #IN-L Kemper at a Glance The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Auto, Personal Insurance, and Life brands. Kemper serves over 5.3 million policies, is represented by approximately 29,000 agents and brokers, and has approximately 9,500 associates dedicated to meeting the ever-changing needs of its customers. *Alliance United Insurance Company is not rated. We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V Our employees enjoy great benefits: • Qualify for your choice of health and dental plans within your first month. • Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. • Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs. • Contribute to your community through United Way and volunteer programs. • Balance your life with generous paid time off and business casual dress. • Get employee discounts for shopping, dining and travel through Kemper Perks.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

SALARY

$36k-44k (estimate)

POST DATE

02/01/2023

EXPIRATION DATE

05/28/2023

WEBSITE

merastarins.com

HEADQUARTERS

Chattanooga, TN

SIZE

<25

INDUSTRY

Insurance

Show more

Merastar Insurance Company
Full Time
$34k-42k (estimate)
1 Month Ago
Merastar Insurance Company
Full Time
$36k-44k (estimate)
1 Month Ago
Merastar Insurance Company
Full Time
$31k-39k (estimate)
1 Month Ago

The job skills required for Bilingual Customer Service Representative include Customer Service, Call Center, Problem Solving, Scheduling, Futures, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Bilingual Customer Service Representative job description and responsibilities

Administering and receiving customer surveys on occasion.

01/04/2022: Bismarck, ND

Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.

02/19/2022: Dayton, OH

Enrolling new customers, offering new products and services to existing customers.

12/29/2021: New Orleans, LA

A representative needs to build rapport with customers to secure sales or create a substantial client base.

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Monitoring call and mail histories to ensure that all customers have been assisted.

02/11/2022: Fort Worth, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Bilingual Customer Service Representative jobs

Must have Qualities of a Stellar Customer Service problem solving Skills.

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Respond to customer service complaints before they happen.

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Minimum of one year customer service or related experience.

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They help customers with their queries and complaints.

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Learn how to do research and provblem solving, and at the same time providing outstanding customer service.

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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.

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