The Enrollment Manager (EM) is responsible for data analysis and creation and maintenance of divisional dashboards, facilitating enrollment management from prospective student to graduate, including, but not limited to assisting Schools with tracking student progression. The EM will assist the Division of Student Affairs providing confidential and informal assistance to students; acting as a source of information and referral; aiding in answering student questions; and assisting in the resolution of concerns and critical situations. Position responsible supports Student Financial Aid, the Office of the Registrar, the Office of Student Life and the Office of Admissions and Recruitment with student health insurance, financial aid intake and course registration in addition to development of a web presence informing students of available scholarships to assist in reducing loan indebtedness upon graduation. This position assists in interpreting College policies and procedures; clarifies issues and generates options for resolution. Position is responsible for working closely with students and College staff to address a variety of issues that may have an impact on the learning environment and student success. The EM promotes excellence in service delivery and assists the Division of Student Affairs in all aspects of the administration of student support services and programs.

Daily Operations

• Work collaboratively with the schools and enrollment management to advocate for student success facilitating

• Triage support services/referral to appropriate resources to promote student welfare and create innovative

• Plan, develop, and implement a variety of student services, student programs and special projects.
• Prepare and deliver training, updates and regular communications across a variety of platforms regarding trends, best

• Performs other related duties as assigned.

• Demonstrated customer service orientation. Strong supervisory and team skills. Strong leadership skills to include setting clear goals and job expectations and motivating employees to achieve them.
• Strong organizational, written, and verbal skills.
• Problem-solving; ability to gather information, organize and analyze it to inform appropriate options and actions.
• Ability to work with a diverse population internal and external to the College.
• Ability to work in a fast-paced environment.
• Proven ability to provide support in an emergency or crisis situation while remaining composed and focused.
• These skills must be coupled with the ability to manage projects and processes from conception through delivery.
• Cultivate applicants and optimize Admission yield
• Tracking student performance
• Ability to develop innovative retention and student success strategies
• Ability to utilize technology to enhance the student experience.

• Master’s Degree and three (3) years’ relevant experience, preferred

OR

• Bachelor’s degree and five 5 years’ experience in higher education, student affairs and enrollment management

For Further Information or Questions regarding this role, you may contact Meharry's Talent Acquisition Specialist below.

Jouvie Henderson (she, her, hers)

jhenderson@mmc.edu