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Customer Service Lead - US
MedTrainer Redlands, CA
Full Time | Social & Legal Services 9 Months Ago
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MedTrainer is Hiring a Customer Service Lead - US Near Redlands, CA

Our Team

MedTrainer, Inc., offers clients a proprietary platform for state-of-the-art credentialing and insurance payer enrollments. MedTrainer offers a professional, fast-paced environment with room for growth and recognition of employee contributions. A successful Credentialing Customer Success Manager (CSM) Team Leader will fit into MedTrainer's team environment by demonstrating superior problem-solving ability, enthusiasm, and a desire to excel. The ideal candidate for this position will have a minimum of three years of experience in healthcare.

Qualifications

  • Knowledge of insurance payer enrollment, medical billing, and credentialing
  • 3 years of experience in healthcare
  • Verifiable 2 years of supervisory experience
  • Associate's degree or industry-specific work experience required
  • Knowledge of multi-state Medicare, Medicaid, and commercial payer enrollments
  • Knowledge of PECOS and CAQH
  • Familiarity with word processing and spreadsheets
  • Excellent oral and written communication skills
  • Ability to communicate effectively and diplomatically both internally and externally
  • Ability to follow through on tasks, assume responsibility and exercise good judgment
  • Ability to prioritize workload and maintain a professional attitude in all situations
  • Ability to lead a team of CSM’s to perform targeted credentialing and payer enrollment activities
  • Ability to develop, implement and monitor client engagement plans

About the Job

The Credentialing Customer Success Manager (CSM) Team Leader is part of a team responsible for credentialing physician clients and enrolling those clients with payers. The Team Leader works closely with our physician clients and billing staff to ensure a smooth and timely onboarding process. Communication, coordination, and follow through are essential ingredients for success in this position.

CSM Team Leader Responsibilities

Conduct daily CSM and client meetings
Monitor preparation and analysis of reporting to clients
Analyze customer need base and offer additional products as appropriate
Oversee conducting of regular client account audits
Ensure development and implementation of client retention strategies
Provide technical expertise on sales calls
Ensure development and maintenance of strong client relationships
Supervise Implementation of strong project management protocols

Job Summary

JOB TYPE

Full Time

INDUSTRY

Social & Legal Services

POST DATE

06/09/2022

EXPIRATION DATE

12/07/2022

WEBSITE

medtrainer.com

HEADQUARTERS

REDLANDS, CA

SIZE

100 - 200

FOUNDED

2013

TYPE

Private

CEO

STEVE GALLION

REVENUE

$5M - $10M

INDUSTRY

Ancillary Healthcare

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About MedTrainer

MedTrainer is a California-based SaaS platform that provides healthcare training, compliance, credentialing and related solutions.

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