The Implementation Specialist is responsible for conducting implementation activity including remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed.

Essential Functions:

• Conduct client training in preparation for the Go Live event(s)
• Complete practice assessments and workflow analysis guided by industry best practices
• Instruct clinical and non-clinical staff on the appropriate use of software applications
• Train staff in both individual and group settings while employing a variety of teaching strategies to maximize effectiveness
• Complete a variety of administrative tasks to keep customer and Department Director up to date on assigned implementation projects

Minimum Requirements

• 3 years of experience in the Healthcare IT industry, specifically software implementation
• Ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent time management and organization skill
• Proven ability to solve problems creatively

Preferred Qualifications

• Knowledge of or EHR applicable experience
• Knowledge of workflow of a Medical Clinic
• Understanding of HIPAA and PHI