Description

Take flight in a new career with MASA Medical Transport Solutions! Since 1974, MASA continues to set the industry standard in providing affordable solutions to emergency medical transport needs. We currently have over 2.5 million members across 18 nations and continue to experience rapid growth. We provide true peace of mind, protecting individuals and their families with compassion when they need it most. Check us out at www.masamts.com to learn more.

Our Fort Lauderdale office currently has an opening for a career focused Member Services Representative who leads and listens with empathy. This opportunity is a great stepping stone for individuals looking to expand on their customer service excellence by breaking into the corporate world. Our Member Service Representative team is responsible for the following:

• Responding to member questions and requests via phone and email
• Serve as product knowledge experts including benefit coverage to members
• Partner with other departments to verify member requests regarding claims, payments, transport and enrollment
• Notate member accounts to ensure information is up-to-date
• Assist with member fulfillment requests as needed
• Maintain knowledge of current department standards and processes

Requirements

• 2 years of prior customer service experience
• Basic data entry and computer skills
• Clear and respectful phone presence
• Ability to work onsite Monday-Friday at our Fort Lauderdale office
• High school diploma or GED equivalent
• Bilingual a plus (not required)

This is a non-exempt position.