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MEARS Connect Call Center Agent
PAY: $13-13.50
GENERAL DESCRIPTION: Mears Connect provides transportation between Orlando International Airport and the Lake Buena Vista area hotels. The Connect Call Center Agent interacts with Customers by phone and email performing a variety of tasks such as booking and updating reservations, providing general information, and sending confirmations. They also interact with the dispatcher to locate vehicles and resolve any transportation delays.
This is a great starter/entry level position for anyone wishing to gain customer service experience or for those that already enjoy assisting customers but dislike the high-pressure call center environment. We are all about customer service. No sales involved.
TYPICAL DUTIES/RESPONSIBILITIES:
Essential Characteristics for Job Excellence
Schedule: Mears Connect operates 24 hours a day 7 days a week. Applicants may workday or night shifts as well as weekends and holidays.
Education: High School graduate, GED or equivalent preferred.
Experience: Some telephone, customer service, and basic computer knowledge preferred.
Preferred Skills: Basic computer skills. Ability to communicate by telephone and in person clearly and fluently with management, co-workers, clients, and customers in a friendly, courteous, and professional manner.
Other
$36k-47k (estimate)
12/17/2022
11/17/2023
kissimmee.com
Tulsa, OK
<25
The job skills required for Call Center Agent include Customer Service, Call Center, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
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Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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