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MCKIBBON HOTEL MANAGEMENT, INC.
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Front Desk Agent
MCKIBBON HOTEL MANAGEMENT, INC. Ponte Vedra Beach, FL
$39k-56k (estimate)
Full Time | Business Services 4 Months Ago
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MCKIBBON HOTEL MANAGEMENT, INC. is Hiring a Front Desk Agent Near Ponte Vedra Beach, FL

Description

Perks & Benefits Beyond the Basics

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Competitive Compensation with bonus and incentives

Payactiv: gives enrolled associates access to 50% of the money they've earned prior to payday

Brand and company training classes, workshops for career growth and development

401K Savings Plan with matching funds

Tuition reimbursement

Comprehensive benefits package including medical, dental, and vision 

Life insurance

Short- and long-term disability

Paid time off and holidays

Charitable Matching Funds Program

Volunteer opportunities

24/7 chaplain services

Exclusive hotel rate discounts

What Makes a McKibbon Front Desk Agent?

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. 

A Day in the Life:

A front desk agent will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. 

You will maintain positive guest relations at all times.

Front desk agent will resolve guest complaints and ensure guest satisfaction.

You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

You will process all guest check-ins, and verify registration information with the guest.

You will handle overbooked or 'walked' guests.

Front desk agent will accept and record wake-up call requests.

You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 

You will resolve discrepancies on the room status report with housekeeping.

Front desk agent will train with and learn Food and Beverage operations to fill in as needed. 

Requirements

Previous experience working as a front desk agent or in a similar role 

A high school diploma or equivalent vocational training certificate

Experience working at a hotel establishment (highly desired) 

Proficiency with computers 

Basic math skills

The ability to provide excellent customer service and maintain a professional demeanor at all times

The ability to input and access information in the property management system and/or points-of-sale system 

Ideal Skills & Qualities:

Great verbal and written communication skills 

The ability to create a fun and supportive working environment 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$39k-56k (estimate)

POST DATE

11/27/2022

EXPIRATION DATE

12/29/2022

WEBSITE

mckibbonhotels.com

HEADQUARTERS

Tampa, FL

SIZE

25 - 50

INDUSTRY

Business Services

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MCKIBBON HOTEL MANAGEMENT, INC.
Full Time | Part Time
$49k-61k (estimate)
2 Weeks Ago

The job skills required for Front Desk Agent include Customer Service, Written Communication, Promotion, Life Insurance, Property Management Systems, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

12/11/2021: Atlanta, GA

A Front Desk Agent ensures customers receive the best service possible from the property.

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Some front desk agents served a hotel associate apprenticeship.

01/05/2022: Albany, GA

The front desk agent can check different guest queries, they can check different problems and various complaints.

12/01/2021: Richmond, VA

The front desk agent can also post charges towards a guest account.

01/11/2022: Cleveland, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

12/09/2021: Johnstown, PA

Desk Clerks typically study at similar levels compared with Front Desk Agents.

02/05/2022: Portland, ME

Make checklists and to-do lists.

11/30/2021: Saint Paul, MN

Seek Out Hospitality Skills Training Opportunities.

01/27/2022: Pensacola, FL

Finally, Add A Summary Or Objective Statement.

01/17/2022: Fort Worth, TX

Step 3: View the best colleges and universities for Front Desk Agent.

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