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MCKIBBON HOTEL MANAGEMENT, INC.
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$25k-35k (estimate)
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Quality Inn and Suites Pensacola Bayview
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North American Dental Group
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Pensacola, FL | Full Time
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Planet Fitness
Pensacola, FL | Full Time
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Taylor Dermatology
Pensacola, FL | Part Time | Full Time
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Pensacola Dermatology by Amy Watson, MD
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US Commander, Navy Installations
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$31k-40k (estimate)
1 Week Ago
Front Desk Agent
$25k-35k (estimate)
Full Time | Business Services 6 Months Ago
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MCKIBBON HOTEL MANAGEMENT, INC. is Hiring a Front Desk Agent Near PENSACOLA, FL

Description

Perks, Compensation and Benefits:

Competitive Compensation with bonus and incentives

Payactiv: gives enrolled associates access to 50% of the money they've earned prior to payday

Brand and company training classes, workshops for career growth and development

401K Savings Plan with matching funds

Tuition reimbursement

Comprehensive benefits package including medical, dental, and vision 

Life insurance

Short- and long-term disability

Paid time off and holidays

Charitable Matching Funds Program

Volunteer opportunities

24/7 chaplain services

Exclusive hotel rate discounts

What Makes a McKibbon Hotel Front Desk Agent?

The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

  • Front desk agent provide exceptional customer service
  • You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. 
  • You will maintain positive guest relations at all times.
  • Front desk agents will resolve guest complaints and ensure guest satisfaction.
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • Front desk agents will process all guest check-ins, and verify registration information with the guest.
  • You will handle overbooked or 'walked' guests.
  • Front desk agents will accept and record wake-up call requests.
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 
  • You will resolve discrepancies on the room status report with housekeeping.
  • Front desk agents will train with and learn Food and Beverage operations to fill in as needed. 

Compensation and Benefits:

  • Competitive wage and incentives
  • Full Time Associates: Comprehensive benefits package including medical, dental, and vision 
  • Full Time Associates: Life insurance
  • Full Time Associates: Short- and long-term disability
  • Full Time Associates: Paid time off and holidays
  • Full Time Associates: 401K Savings Plan with matching funds
  • Brand and company training classes and workshops for career growth and development
  • Tuition reimbursement
  • Charitable Matching Funds Program
  • Volunteer opportunities
  • 24/7 chaplain services
  • Exclusive hotel rate discounts

Requirements

  • Previous experience working as a front desk agent or in a similar role is preferred but not required
  • A high school diploma or equivalent vocational training certificate
  • Experience working at a hotel establishment (highly desired)
  • Flexible work schedule
  • Proficiency with computers
  • Basic math skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system and/or points-of-sale system
  • Great verbal and written communication skills
  • The ability to create a fun and supportive working environment

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$25k-35k (estimate)

POST DATE

09/07/2022

EXPIRATION DATE

01/13/2023

WEBSITE

mckibbonhotels.com

HEADQUARTERS

Tampa, FL

SIZE

25 - 50

INDUSTRY

Business Services

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MCKIBBON HOTEL MANAGEMENT, INC.
Full Time | Part Time
$49k-61k (estimate)
2 Weeks Ago

The job skills required for Front Desk Agent include Customer Service, Written Communication, Promotion, Life Insurance, Property Management Systems, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

12/11/2021: Atlanta, GA

A Front Desk Agent ensures customers receive the best service possible from the property.

02/10/2022: Fayetteville, AR

Some front desk agents served a hotel associate apprenticeship.

01/05/2022: Albany, GA

The front desk agent can check different guest queries, they can check different problems and various complaints.

12/01/2021: Richmond, VA

The front desk agent can also post charges towards a guest account.

01/11/2022: Cleveland, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

12/09/2021: Johnstown, PA

Desk Clerks typically study at similar levels compared with Front Desk Agents.

02/05/2022: Portland, ME

Make checklists and to-do lists.

11/30/2021: Saint Paul, MN

Seek Out Hospitality Skills Training Opportunities.

01/27/2022: Pensacola, FL

Finally, Add A Summary Or Objective Statement.

01/17/2022: Fort Worth, TX

Step 3: View the best colleges and universities for Front Desk Agent.

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